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Focused evidence thread

Thread evidence for 26071 • TRI 1202.
Stephanie Davis
dealer or external • Oct 21, 2025, 4:49 PM
@Ashlee O We are NOT claiming the following lines: 3,5,8,10 and 12. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 6:09 PM
submitted PA#2475064
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Oct 22, 2025, 12:39 PM
@Stephanie D WO 26071 FR feedback: Job 9 PLEASE SUBMIT A PHOTO OF THE MANUFACTURER DATA TAG WITH SERIAL/MODEL NUMBERS
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Oct 22, 2025, 4:15 PM
Requested photo's added to FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Oct 24, 2025, 11:49 AM
@Stephanie D WO 26071 FR feedback: 10/24/2025MUnderwood@forestriverinc.comPER VENDOR Thank you reaching out with this concern. We are not seeing what you are referring to as the pinbox being "bowed" are the mounting wings themselves moving? Is this a concern with the front cap or the filon? We would like some clarification as to the concern, and some better pictures showing the problem. Thank you, Jason T Care Center Representative - Axle/Chassis LIPPERT (574) 537-8900
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Oct 27, 2025, 2:19 PM
@Ashlee O I just got with the tech on this one and he stated it is not the pin box itself it is the plastic cover around the pin box. Cust said over time this plastic "box cover" around the pin box is bowed out. I did make 100% sure from the tech the pin box itself is ok.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Oct 27, 2025, 2:45 PM
Thank you, notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Oct 28, 2025, 12:18 PM
job 1 .2 job 2 .2 job 4 .2 job 6 .1 job 7 2 job 9 1 authorized to replace the cover job 11 2 job 13 1.5 job 14 1.2 PER VENDOR Case 6323245 VIN 4X4FCRR27RS233105 We will approve up to 1.20 for labor. This is pre-auth for the R/R of the FRONT PANEL DECORATION 2022120274 & GROMMET(S) 2022120244. Pre-authorization is information only and will not result in Lippert issuing the replacement. Lippert will defer to the RV Manufacturer for your next steps regarding replacement. The pre-authorization team does not have access to submit orders. Mobile fees are not covered under the Lippert warranty for this product. Please provide pictures of the complete serial number tag with your claim submission as this product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Oct 28, 2025, 2:23 PM
@Tessa C Approved to order the following Line 6: Shower handle Line 7: Stile and a latch (see the photos for the latch style) Line 9: Pin box cover. (This is the plastic cover that goes around the pin box on the front of a 5th wheel. Please make sure when you order it's just the plastic box; they made sure to note COVER ONLY!!) Line 13: stile on the kitchen island Line 14: Front panel decorations (p/n;2022120274) and Grommet (p/n :2022120244) These numbers were sent in the approval! **unit is on the service side lot**
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Oct 30, 2025, 9:53 AM
@Stephanie D HAD TO EMAIL FOREST RIVER FOR 3 PARTS I COULDN'T FIND ON THE WEBSITE. I'LL LET YOU KNOW AS SOON AS I GET A RESPONSE BACK
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Nov 6, 2025, 10:03 AM
@Stephanie D reached back out to them. per our conversation about this unit this morning
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Nov 6, 2025, 12:52 PM
@Stephanie D ON ORDER 17538
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 11:35 AM
@Stephanie D PARTS ARE HERE **STILL LACKING THE LATCH FOR THE PANTRY**
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Nov 19, 2025, 1:03 PM
@Stephanie D the latch is on back order
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Dec 3, 2025, 9:09 AM
@Tessa C can we get an update on the latch please? If it is still on back order maybe, ask if they have another style latch.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Dec 3, 2025, 9:21 AM
@Stephanie D emailed forest river to get an eta on the latch
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Dec 4, 2025, 9:38 AM
@Stephanie D eta on the latch is 12/8
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Dec 9, 2025, 8:55 AM
@Stephanie D LATCH IS HERE. ALL PARTS ARE HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 3:17 PM
@Stephanie D i dont know what happened when i ordered this. I found the missing parts. had to reach out to jeff and get that trim part number for the hidden pantry
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Dec 16, 2025, 3:40 PM
Ok, Joe is the tech on this, and we have a color difference on the wood for line 13. He is sending the photo to Birdeye.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Dec 16, 2025, 3:58 PM
@Stephanie D ON ORDER 17613
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Jan 9, 2026, 2:20 PM
@Stephanie D parts arrived. door jam is on back order. parts are in bay
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Jan 9, 2026, 2:53 PM
@Stephanie D ETA ON BACK ORDERED PART IS 1/20
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Jan 27, 2026, 12:55 PM
@Stephanie D DOOR JAM IS HERE. IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Jan 30, 2026, 9:43 AM
@Stephanie D i went ahead and emailed jeff at forest river the color difference. Waiting to hear back from him
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Jan 30, 2026, 11:18 AM
THANK YOU
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Feb 3, 2026, 9:46 AM
@Stephanie D they verified that they sent us the wrong color. they are sending us correct color at no charge
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Feb 9, 2026, 12:19 PM
@Stephanie D NO CHARGE CABINET IS HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 1:19 PM
If I am correct, I think this completes all parts, we had on order? I am pretty sure it is just wanna make sure!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Feb 9, 2026, 1:20 PM
NM
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Stephanie Davis
dealer or external • Mar 3, 2026, 11:43 AM
@Cole P Can you please take care of the charge for the customer on this WO? I went ahead and processed the warranty part!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Mar 3, 2026, 3:01 PM
@Stephanie D Do you need to add a part for job 6 and 11?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 3, 2026, 4:58 PM
Yes, thank you, I will pull the invoices and add them.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 4, 2026, 11:10 AM
@Ashlee O found the decals have not been completed. I checked the wrong side :(. Thank you for this catch! We are getting these ordered. Can you hold this until I get them on. This was my fault.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 4, 2026, 11:10 AM
@Tessa C Please order the rear door side decals we just looked at.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Tessa Coffey
dealer or external • Mar 4, 2026, 11:29 AM
@Stephanie D ON ORDER 17788
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 4, 2026, 12:05 PM
Yep no problem! I will just move it back to the approved folder
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Tessa Coffey
dealer or external • Mar 9, 2026, 10:30 AM
@Stephanie D eta on decals 3/13 to forest river then to us
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Mar 19, 2026, 9:16 AM
@Stephanie D update on these, eta 3/23
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Mar 23, 2026, 9:25 AM
@Stephanie D PARTS UPDATE. FOREST RIVER STILL HASNT RECEIVED THE DECALS YET. RACHEL SAID THEIR ETA TO GET THEM IS 3/23 THEN SHIPPED TO US
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Tessa Coffey
dealer or external • Mar 31, 2026, 11:04 AM
@Stephanie D DECALS HERE.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 4:30 PM
Hi Stephanie, I will still need a WO uploaded with parts for job 6 & 11 please. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Mar 31, 2026, 4:48 PM
Hey, I have attached a new WO with the parts and shipping, under WO with parts.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 31, 2026, 5:05 PM
submitted C#2475064
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO WITH PARTS.pdf
Ashlee Olsen
processor • Mar 31, 2026, 5:07 PM
Got it! Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf
Ashlee Olsen
processor • Apr 9, 2026, 2:24 PM
paid $2388.95 4/7 check #3136461 FR feedback job 6: 04/01/2026jhart@forestriverinc.comAMOUNT FROM SO #S5312849 job 13: Approved04/01/2026jhart@forestriverinc.comFREIGHT FROM SO #S5312849
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO WITH PARTS.pdf
Processed summary
26071
TRI 1202 • Ashlee • nucamp
Heat 48 • comments 46 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $2388.95 4/7 check #3136461 FR feedback job 6: 04/01/2026jhart@forestriverinc.comAMOUNT FROM SO #S5312849 job 13: Approved04/01/2026jhart@forestriverinc.comFREIGHT FROM SO #S5312849
Open claim

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