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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26070 • TRI 1202.
Ashlee Olsen
processor • Sep 15, 2025, 12:44 PM
submitted PA#KZ617456
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Ashlee Olsen
processor • Sep 15, 2025, 12:52 PM
@Stephanie D WO 26070 KZRV feedback: JS 9/15/25 requires photos of the defect in the refer door, these doors can be adjusted at the hinges and I need a clear photo of the defective faucet .
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Ashlee Olsen
processor • Sep 25, 2025, 11:23 AM
@Stephanie D KZRV has asked for an update on this one. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Stephanie Davis
dealer or external • Sep 25, 2025, 12:44 PM
Cust has an appt Monday 9/29. I will get all needed info then!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Ashlee Olsen
processor • Sep 25, 2025, 1:51 PM
Thank you! Notes made to KZRV
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Ashlee Olsen
processor • Oct 2, 2025, 3:56 PM
Requested photo's added to KZRV
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Ashlee Olsen
processor • Oct 3, 2025, 2:41 PM
approved line 1 .3 MUST RETURN PART line 2 .7 This is pre-auth for the R&R of the BOTTOM DOOR CATCH-2021124079 : C-FCR10DCDTA-031 and ADJUST DOORJS 10/03/25 Line 2 per vendor;Case 6275154 VIN 4EZTL3222R4030335 We will approve up to .7 for labor. This is pre-auth for the R&R of the BOTTOM DOOR CATCH-2021124079 : C-FCR10DCDTA-031 and ADJUST DOOR(s). It is also recommended to adjust the door to avoid unnecessary stress on the latch/catch. All GTA model 8 and 10 cu refers already have slotted hinges and a hinge adjustment kit is not needed. The tech will need to adjust the hinge to line the latch up. The slotted hinges allow for the hinge to move side to side when the hinge is moved side to side it will raise or lower the latch. Plastic washers can also be added to the hinge pin to raise the door further.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Stephanie Davis
dealer or external • Oct 3, 2025, 4:16 PM
@Tessa C Approved to order the following Line 1: bathroom faucet Line 2: bottom door catches for the fridge, below is what the vendor sent over in the approval. I would think this is possibly the part number for the fridge catch! BOTTOM DOOR CATCH-2021124079 : C-FCR10DCDTA-031
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Tessa Coffey
dealer or external • Oct 3, 2025, 4:50 PM
@Stephanie D ON ORDERS 17458 AND 17459
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Tessa Coffey
dealer or external • Oct 14, 2025, 9:59 AM
@Stephanie D RECEIVED 17459 STILL WAITING ON OTHER PO
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Tessa Coffey
dealer or external • Oct 29, 2025, 1:19 PM
@Stephanie D ALL PARTS HERE NOW
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Stephanie Davis
dealer or external • Nov 19, 2025, 10:33 AM
@Ashlee O I have attached the call tag that was sent from KZ. The part will leave here tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/WO.pdf
Ashlee Olsen
processor • Nov 19, 2025, 11:53 AM
submitted C#KZ617456
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 1, 2025, 11:24 AM
paid $221.33 12/1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26070/COMPLETED WO.pdf
Processed summary
26070
TRI 1202 • Ashlee • unknown
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $221.33 12/1
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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