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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26053 • TRI 1202.
Ashlee Olsen
processor • Sep 10, 2025, 2:44 PM
@Stephanie D do you have pictures for job 17? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Ashlee Olsen
processor • Sep 10, 2025, 2:49 PM
Draft#2431049 saved
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Stephanie Davis
dealer or external • Sep 11, 2025, 9:59 AM
@Ashlee O I have them on there now, sorry!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Ashlee Olsen
processor • Sep 11, 2025, 9:41 PM
submitted PA#2431049
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Ashlee Olsen
processor • Sep 12, 2025, 11:47 AM
approved job 1 .1 job 2 .2 auth to resecure/repair not replace job 3 .2 job 4 .3 job 5 .1 job 6 .3 job 7 .3 job 8 .5 job 9 1 job 10 .5 auth to resecure/repair not replace job 11 .2 job 12 .2 job 13 .5 job 14 .5 job 15 .2 auth to resecure/repair not replace job 16 .3 auth to resecure not replace job 17 .2 job 18 .2 job 19 .1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Ashlee Olsen
processor • Sep 12, 2025, 11:59 AM
approved job 1 .1 job 2 .2 auth to resecure/repair not replace job 3 .2 job 4 .3 job 5 .1 job 6 .3 job 7 .3 job 8 .5 job 9 1 job 10 .5 auth to resecure/repair not replace job 11 .2 job 12 .2 job 13 .5 job 14 .5 job 15 .2 auth to resecure/repair not replace job 16 .3 auth to resecure not replace job 17 .2 job 18 .2 job 19 .1 job 20-denied our sinks no longer come with covers
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Stephanie Davis
dealer or external • Sep 16, 2025, 9:07 AM
@Tessa C Approved to order part for the following Line 8: door (rear bathroom/bedroom) Line 9: stile Line 11: trim (1 piece will do this job) Line 13: stile Line 14: stile I do have the measurements for these jobs on the claim and in the cloud. If I missed any let me know and I will help you get them!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Tessa Coffey
dealer or external • Sep 16, 2025, 11:44 AM
@Stephanie D emailed forest river on the stile pieces i couldnt find on the website
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Tessa Coffey
dealer or external • Sep 16, 2025, 1:18 PM
@Stephanie D on order 17398
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Tessa Coffey
dealer or external • Sep 24, 2025, 10:45 AM
@Stephanie D THIS IS THE ORDER THAT THE TRUCK DRIVER SAID A BOX WAS MISSING. I CALLED AND SPOKE WITH CONNIE AND LET HER KNOW WHAT WAS GOING ON. WE HAVE EVERYTHING BUT ONE PART. GETTING THE MISSING PART HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Tessa Coffey
dealer or external • Oct 17, 2025, 1:14 PM
@Stephanie D Got in contact with connie over missing part. She doesn't remember me calling her and us talking about missing part. says theres nothing she can do since 2 of the 3 packages were signed for.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Tessa Coffey
dealer or external • Oct 23, 2025, 1:22 PM
@Stephanie D found phone recording of said phone call stating she was going to get with shipping department to fix it
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/WO.pdf
Ashlee Olsen
processor • Oct 31, 2025, 2:05 PM
submitted C#2431049
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/COMPLETED WO.pdf
Ashlee Olsen
processor • Nov 25, 2025, 3:26 PM
paid $1822.21 11/11 check #3067184
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26053/COMPLETED WO.pdf
Processed summary
26053
TRI 1202 • Ashlee • unknown
Heat 14 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1822.21 11/11 check #3067184
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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