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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26047 • TRI 1202.
Chris Lehnert
dealer or external • Sep 13, 2025, 10:59 AM
@Tessa C @Cole P HEY i got the deposit and approval from the customer to order the mid jack thats damaged part# 71-3789 from ntp $870.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26047/WO26047.pdf
Cole Perkins
dealer or external • Sep 15, 2025, 1:17 PM
added to cart will need to add po
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26047/WO26047.pdf
Stephanie Davis
dealer or external • Oct 18, 2025, 11:06 AM
@Ashlee O We are claiming lines 1,2 and 4 only please, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Ashlee Olsen
processor • Oct 18, 2025, 4:36 PM
submitted PA#2471925
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Ashlee Olsen
processor • Oct 20, 2025, 11:21 AM
@Stephanie D WO 26047 FR feedback: 10/20/2025eallen@forestriverinc.comthank you please circle the issue in the pics provided
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Stephanie Davis
dealer or external • Oct 20, 2025, 1:00 PM
I attached the only other photo the tech took of the issue. This photo is showing the locking bracket sticking out. If this is not going to work, we will just have to let that one go.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Ashlee Olsen
processor • Oct 20, 2025, 1:34 PM
Photo added to FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 11:48 AM
FR feedback: Denied10/21/2025eallen@forestriverinc.comthank you on claim 2407193 the correction was to replace the metal frame on the sofa- approved the repair this would not be a Forest River warranty issue Stephanie, let me know if you're ok with this, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Stephanie Davis
dealer or external • Oct 21, 2025, 12:58 PM
Yes, we are ok with this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 1:47 PM
approved job 1 .2 job 2 .4 job 4 denied
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/WO.pdf
Ashlee Olsen
processor • Oct 22, 2025, 12:25 PM
submitted C#2471925
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 29, 2025, 2:25 PM
paid $111.38 10/28 check #3059523
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26047/COMPLETED WO.pdf
Processed summary
26047
TRI 1202 • Ashlee • nucamp
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $111.38 10/28 check #3059523
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

26047
TRI 1202 • Ashlee • nucamp
Heat 12 • comments 12 • last actor processor
paid $111.38 10/28 check #3059523
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 26047 • TRI 1202 • heat 12
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