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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 23 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26045 • TRI 1202.
Chris Lehnert
dealer or external • Sep 17, 2025, 11:45 AM
@Tessa C HEY i need part price and number for a oven igniter , spring kit for the spring assist for the leveling system and then one leveling jack
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 17, 2025, 1:26 PM
@Chris L sent an email for hwh oven igniter 9108867828 $17.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 19, 2025, 11:14 AM
@Chris L update on this one. Got email today from HWH, sent over info for parts needed.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Sep 19, 2025, 3:40 PM
@Tessa C hey i got the approval from the customer to get the oven igniter and fix the seals
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 19, 2025, 4:06 PM
@Chris L on order 17413 said theres a 3 week lead time
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Sep 24, 2025, 11:00 AM
@Tessa C any word from hwh on this leveling leg
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 24, 2025, 11:02 AM
@Chris L got an email from another one and had to give them the information all over again. I'll look to see if I have his number and i'll call him. He sent me an email yesterday at the end of the day so im figuring i might hear something today
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 25, 2025, 11:15 AM
@Chris L Got the oven igniter in S/O A-F
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 25, 2025, 11:33 AM
@Chris L Got the oven igniter in S/O A-F waiting on invoice
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Sep 25, 2025, 4:21 PM
@Tessa C got it
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Sep 26, 2025, 1:41 PM
@Tessa C hey any word on the jack for this customer
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Sep 30, 2025, 8:54 AM
@Tessa C hey any update
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 30, 2025, 9:58 AM
@Chris L emailed them saturday. theres no number to contact them
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 30, 2025, 2:19 PM
@Chris L I'm trying. I emailed joe directly and gave him all the info and told him i couldnt get the measurements he needed
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Sep 30, 2025, 3:39 PM
@Chris L I got the info finally!!! front RAP44445 $1191.99 Rear RAP44447 $744.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Oct 1, 2025, 2:30 PM
@Tessa C got the deposit and the approval from the customer to order the jack
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Oct 1, 2025, 4:31 PM
@Chris L is it the front or the rear we need?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Oct 1, 2025, 4:55 PM
@Tessa C uhhhh we are going to have to ask the tech i thought it was the front
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Chris Lehnert
dealer or external • Oct 1, 2025, 4:56 PM
@Tessa C wo says drivers rear
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Oct 2, 2025, 10:28 AM
@Chris L emailed joe at hwh to see how to get it on order.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Oct 2, 2025, 1:20 PM
@Chris L on order 17452
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Oct 7, 2025, 8:53 AM
@Chris L OVEN IGNITER IS GOOD TO GO. GOT THE INVOICE FOR IT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Tessa Coffey
dealer or external • Oct 10, 2025, 1:14 PM
@Chris L @Cole P JACK IS HERE (BAY)
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26045/WO26045.pdf
Processed summary
26045
TRI 1202 • Ashlee • thor
Heat 27 • comments 23 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Chris L @Cole P JACK IS HERE (BAY)
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 23 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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