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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26037 • TRI 1202.
Ashlee Olsen
processor • Sep 8, 2025, 1:44 PM
@Stephanie D Hi! Do you have pictures for line 4?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Ashlee Olsen
processor • Sep 8, 2025, 1:48 PM
Draft 2427630 saved
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Stephanie Davis
dealer or external • Sep 8, 2025, 1:50 PM
I do and attaching them now!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Ashlee Olsen
processor • Sep 8, 2025, 1:52 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Ashlee Olsen
processor • Sep 8, 2025, 1:53 PM
submitted PA#2427630
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Ashlee Olsen
processor • Sep 9, 2025, 12:23 PM
approved job 1 .3 job 2 .2 job 3 .25 job 4 .5 Authorized for the dealer to replace tire only. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Stephanie Davis
dealer or external • Sep 9, 2025, 4:28 PM
@Tessa C Approved to order Line 3: ceiling strip Line 4: tire only
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Tessa Coffey
dealer or external • Sep 10, 2025, 10:47 AM
@Stephanie D getting info sent on just the tire
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Tessa Coffey
dealer or external • Sep 16, 2025, 11:58 AM
@Stephanie D PARTS ON ODER 17399
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Tessa Coffey
dealer or external • Sep 19, 2025, 12:38 PM
@Stephanie D ALL PARTS HERE (BAY)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Stephanie Davis
dealer or external • Sep 22, 2025, 2:01 PM
That was FAST!!!!!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/WO.pdf
Ashlee Olsen
processor • Oct 23, 2025, 1:09 PM
submitted C#2427630
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/COMPLETED WO.pdf
Ashlee Olsen
processor • Nov 5, 2025, 2:07 PM
paid $611.09 11/4 check #3063727
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26037/COMPLETED WO.pdf
Processed summary
26037
TRI 1202 • Ashlee • forest-river
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $611.09 11/4 check #3063727
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 13 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

26037
TRI 1202 • Ashlee • forest-river
Heat 13 • comments 13 • last actor processor
paid $611.09 11/4 check #3063727
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 26037 • TRI 1202 • heat 13
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