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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
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Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26015 • TRI 1202.
Chris Lehnert
dealer or external • Sep 3, 2025, 10:42 AM
@Tessa C HEY i need a price and part number for an outside speaker and i need a price and part number for the fridge door seal
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Sep 3, 2025, 11:18 AM
FR6500B $12.99 you dont happen to know off the top of your head if the speaker was 6 or 6.5" do ya? also thinking this is the seal piece. the other one that it could be isnt available 22-2249 $8.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Chris Lehnert
dealer or external • Sep 3, 2025, 11:32 AM
its smaller so im going to say the 6
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Chris Lehnert
dealer or external • Sep 3, 2025, 11:33 AM
@Stephanie D hey i added the pictures for the fire ext recall
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Sep 3, 2025, 12:03 PM
alright thats the one i priced
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Sep 3, 2025, 12:32 PM
@Chris L part number for that speaker is F100624840 $12.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Stephanie Davis
dealer or external • Sep 3, 2025, 1:17 PM
Claim turned in!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Stephanie Davis
dealer or external • Sep 3, 2025, 1:25 PM
@Ashlee O We are only claiming line 5, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/WO.pdf
Ashlee Olsen
processor • Sep 3, 2025, 1:41 PM
submitted PA#2422861
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/WO.pdf
Ashlee Olsen
processor • Sep 4, 2025, 12:19 PM
@Stephanie D WO26015 FR feedback: 09/04/2025KErb@forestriverinc.comHello, i'm happy to authorize the labor to remove the flag from the VIN however you will need to go to www.kidde.com to claim the part as they will send the new extinguisher to you at no charge. kerb
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/WO.pdf
Ashlee Olsen
processor • Sep 4, 2025, 2:57 PM
approved .1 Hello, i'm happy to authorize the labor to remove the flag from the VIN however you will need to go to www.kidde.com to claim the part as they will send the new extinguisher to you at no charge. kerb
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Stephanie Davis
dealer or external • Sep 4, 2025, 3:01 PM
@Tessa C Approved to order fire Ext from Kidde for line 5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/WO.pdf
Chris Lehnert
dealer or external • Sep 12, 2025, 11:21 AM
any update on this fridge door seal @Tessa C @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Chris Lehnert
dealer or external • Oct 1, 2025, 10:56 AM
@Tessa C HEY can you order the speakers for this customer please
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Oct 1, 2025, 11:05 AM
@Chris L ON ORDER 17445
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Oct 7, 2025, 9:32 AM
@Chris L SPEAKER IS HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Stephanie Davis
dealer or external • Oct 21, 2025, 12:37 PM
@Ashlee O The fire ext was sent from Kidde and we have no way to see what the cost would be to do a markup. Let me know if you have suggestions or what I should do, please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 1:20 PM
@Chris B Should they just do a google search of the m/s numbers to see what price they can come up with?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 1:23 PM
@Stephanie D Chris said to find the equivalent on Amazon
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/COMPLETED WO.pdf
Chris Balderrama
processor • Oct 21, 2025, 10:38 PM
Just use their price as your cost :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 22, 2025, 9:51 AM
I have added a WO with part price on it, it's ready to go! Also, I put a snip of the cost on Amazon for the extinguisher they sent.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 22, 2025, 12:29 PM
submitted C#2422861
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/completed wo with part cost.pdf
Ashlee Olsen
processor • Oct 29, 2025, 2:28 PM
paid 41.19 10/28 check #3059523
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26015/completed wo with part cost.pdf
Cole Perkins
dealer or external • Nov 18, 2025, 9:32 AM
speaker received was interior, there are exterior ones on ntp with the correct style customer wants 2
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Nov 18, 2025, 9:34 AM
@Cole P is this correct 06-0688
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Cole Perkins
dealer or external • Nov 18, 2025, 10:00 AM
yes order 2 from ntp
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Nov 18, 2025, 10:03 AM
@Cole P on order
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Tessa Coffey
dealer or external • Nov 18, 2025, 10:05 AM
@Cole P on order 17561
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26015/WO25015.pdf
Processed summary
26015
TRI 1202 • Ashlee • forest-river
Heat 30 • comments 28 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P on order 17561
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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