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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 26008 • TRI 1202.
Tessa Coffey
dealer or external • Sep 2, 2025, 10:58 AM
@Cole P @Chris L PART ON ORDER PO 17343 SWAP WITH SU 10961
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26008/WO26008.pdf
Stephanie Davis
dealer or external • Sep 3, 2025, 11:40 AM
@Ashlee O Only claiming line 3 :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Ashlee Olsen
processor • Sep 3, 2025, 1:37 PM
submitted PA#2422846
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Ashlee Olsen
processor • Sep 3, 2025, 1:45 PM
@Stephanie D WO 26008 FR feedback: 09/03/2025shalsey@forestriverinc.comDID FIREFLY HAVE YOU CHECK THE RELAY TO MAKE SURE THEY ARE CORRECT? IF YOU WOULD LIKE I CAN SEND YOU THE PHOTOS TO SEE IF THEY ARE CORRECT OR IF THEY NEED CHANGED. PLEASE LET ME KNOW.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Stephanie Davis
dealer or external • Sep 3, 2025, 1:53 PM
Yes, the relays were correct.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Ashlee Olsen
processor • Sep 3, 2025, 2:19 PM
Thank you, notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Ashlee Olsen
processor • Sep 4, 2025, 2:57 PM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Ashlee Olsen
processor • Sep 8, 2025, 11:19 AM
approved 1 09/08/2025shalsey@forestriverinc.comPER FIREFLY Firefly approves 1.0 hour labor and replacement of the G12 panel. To ensure the successful processing of your warranty claim, please review the following instructions: If the returned part shows signs of physical damage from an external event, this claim will be denied. Please ensure that all Firefly labels and stickers remain intact on the returned part. To preserve the parts condition, please avoid writing directly on it or applying stickers, labels, or tape. Parts returned with markings or adhesive materials will be automatically denied. If you need to identify the part for internal tracking, we suggest using a zip tie with a tag, or placing your labels/notes on a separate piece of paper wrapped around the part.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Stephanie Davis
dealer or external • Sep 9, 2025, 11:53 AM
@Tessa C Approved to order g12 board for line 3 please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Tessa Coffey
dealer or external • Sep 9, 2025, 12:59 PM
@Cole P the antenna you had me order is here. s/o m-r
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Tessa Coffey
dealer or external • Sep 9, 2025, 3:08 PM
@Stephanie D emailed forest river i couldnt find it on my own
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Stephanie Davis
dealer or external • Sep 9, 2025, 3:32 PM
Thank you, I knew this one maybe a little odd.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Tessa Coffey
dealer or external • Sep 9, 2025, 3:33 PM
@Stephanie D on po 17365
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Tessa Coffey
dealer or external • Sep 19, 2025, 1:01 PM
@Stephanie D PART IS HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
Ashlee Olsen
processor • Oct 20, 2025, 1:30 PM
submitted C#2422846
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 20, 2025, 1:51 PM
@Stephanie D WO 26008 FR feedback: Pending parts return 10/20/2025sally_miller@forestriverinc.comADVISE:: PART IS A VENDOR REQUIRED RETURN TO CONTINUE PROCESSING. NO PART RETURN WILL RESULT IN CLAIM DENIAL.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 20, 2025, 2:44 PM
Thank you, that is why I attached a proof of tracking. Part will leave here tomorrow!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 29, 2025, 2:29 PM
paid $591.36 10/28 check #3059523
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/COMPLETED WO.pdf
Processed summary
26008
TRI 1202 • Ashlee • forest-river
Heat 18 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $591.36 10/28 check #3059523
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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