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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25999 • TRI 1202.
Ashlee Olsen
processor • Aug 27, 2025, 5:26 PM
submitted PA# PREAUTH10117
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 4, 2025, 12:15 PM
Sent email for an update
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 5, 2025, 11:19 AM
@Stephanie D WO 25999 Keystone feedback: Please provide pictures with a straight edge on the bedroom door to show the warp. Will also need pictures of the steps for review of this request.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 5, 2025, 6:39 PM
Requested pictures added to Keystone
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 9, 2025, 12:21 PM
Sent email for update
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Stephanie Davis
dealer or external • Sep 9, 2025, 3:46 PM
Thank you, they have been letting some of these just sit I feel like!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 10, 2025, 1:56 PM
Keystone has been sooo sloowww!!!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 10, 2025, 2:04 PM
@Stephanie D Keystone only approved job 1, let me know how you'd like to proceed! Job 1: .5 Job 2: denied, the issue submitted is not considered a warranty defect in materials or workmanship Job 3: denied, the issue submitted is not considered a warranty defect in materials or workmanship Job 4: denied Rust: The frame and frame components will exhibit minor surface rust. Considered normal in accordance with the Keystone RV Policy and Procedure Manual @Chris B @Heidi H This is crazy, I entered the PA on Aug 27, just for them to deny almost everything
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Chris Balderrama
processor • Sep 10, 2025, 2:06 PM
Send them a demand letter. This is garbage.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Chris Balderrama
processor • Sep 10, 2025, 2:07 PM
Send them a demand letter. This is garbage. Cole Perkins FYI
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Chris Balderrama
processor • Sep 10, 2025, 2:09 PM
Ashlee Olsen Send them a demand letter. This is garbage. Keep me posted please. Cole Perkins FYI
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Stephanie Davis
dealer or external • Sep 10, 2025, 2:12 PM
This is NUTS on this one.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Chris Balderrama
processor • Sep 10, 2025, 2:26 PM
Yes it is. This IS exactly why we need the laws on the books. @Ashlee O can you note this one down? I am going to use this as one of the examples during my RVDA workshop.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Chris Balderrama
processor • Sep 10, 2025, 2:26 PM
Ashlee Olsen Send them a demand letter. This is garbage. Keep me posted please. @Cole P FYI
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Chris Balderrama
processor • Sep 10, 2025, 2:27 PM
@Ashlee O Send them a demand letter. This is garbage. Keep me posted please. @Cole P FYI
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 10, 2025, 2:56 PM
PA03905557
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 10, 2025, 2:56 PM
PA03904668
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Sep 10, 2025, 3:01 PM
On it, notes made and state law letter sent!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Stephanie Davis
dealer or external • Sep 12, 2025, 10:12 AM
@Ashlee O I was checking on this claim and I see warranty labor and diagnostic is @ 165.00. I have them at 175.00, I was not sure if the labor rate dropped with Keystone/Dutchman and I missed that info. You know I miss somethings :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25999/State law letter.pdf
Ashlee Olsen
processor • Sep 12, 2025, 12:01 PM
@Stephanie D Nope, that was on me. I thought you guys had Keystone and Forest River at $165, I'll correct that. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25999/State law letter.pdf
Stephanie Davis
dealer or external • Sep 12, 2025, 12:06 PM
You're welcome, it just caught my eye, and I thought hmm I better get with you on this!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25999/State law letter.pdf
Stephanie Davis
dealer or external • Sep 23, 2025, 11:17 AM
@Chris B This is the claim we were just speaking on.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Stephanie Davis
dealer or external • Sep 23, 2025, 11:20 AM
@Tessa C Approved to order a bedroom door for line 1 please.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Tessa Coffey
dealer or external • Sep 23, 2025, 12:16 PM
@Stephanie D ON ORDER 17418
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Stephanie Davis
dealer or external • Sep 24, 2025, 2:52 PM
@Chris B
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Tessa Coffey
dealer or external • Oct 2, 2025, 9:39 AM
@Stephanie D PARTS HERE
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Oct 8, 2025, 1:18 PM
@Stephanie D we are not getting a response back from Keystone, Chris said go ahead and do the repair. He's going to call Cole today on this
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Stephanie Davis
dealer or external • Oct 8, 2025, 2:30 PM
Ok, Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25999 OEM CB/25999/WO.pdf
Ashlee Olsen
processor • Dec 2, 2025, 4:22 PM
submitted CLAIM47372
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25999/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 12, 2025, 11:59 AM
paid $402.52 check #1570943
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25999/COMPLETED WO.pdf
Ashlee Olsen
processor • Dec 12, 2025, 11:59 AM
C3890592
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25999/COMPLETED WO.pdf
Processed summary
25999
TRI 1202 • Ashlee • nucamp
Heat 33 • comments 31 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
C3890592
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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