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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25957 • TRI 1202.
Ashlee Olsen
processor • Aug 20, 2025, 5:07 PM
submitted PA#2408653
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Ashlee Olsen
processor • Aug 25, 2025, 2:43 PM
approved job 1 .2 job 2 .3 job 3 .2 job 4 .5 job 5 .2 Dealer has requested more time than what is normally approved for this repair. If you have additional information or need more time as the repair progresses, please contact me directly to discuss and I can continue to review it. job 6 .5 job 7 .1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2025, 4:10 PM
@Tessa C Approved to order: line 4: stile on pantry line 5: stile for kitchen slide
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Tessa Coffey
dealer or external • Aug 27, 2025, 9:33 AM
emailed forest river on those two stile pieces
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Tessa Coffey
dealer or external • Aug 28, 2025, 11:02 AM
@Stephanie D ordered on po 17336
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Tessa Coffey
dealer or external • Sep 2, 2025, 12:57 PM
@Stephanie D got the seam tape. Still waiting on the panel
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Tessa Coffey
dealer or external • Sep 5, 2025, 10:03 AM
@Stephanie D all parts here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Ashlee Olsen
processor • Oct 18, 2025, 5:04 PM
@Stephanie D Are you needing to claim the stile on job 5?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 20, 2025, 9:02 AM
@Tessa C Did we order a stile for line 5 on this one?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Stephanie Davis
dealer or external • Oct 20, 2025, 9:05 AM
Yes, I am working with parts to see if this part was ordered. We may have had this in stock, I will investigate!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/COMPLETED WO.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 8:34 AM
@Stephanie D everything was ordered. i can go back and confirm. let me look into it
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 8:49 AM
@Stephanie D yes it was ordered and received.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Stephanie Davis
dealer or external • Oct 21, 2025, 8:54 AM
@Tessa C I don't think it got added to the work order and the shipping. When you get a sec can you get with me on this, please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/WO.pdf
Stephanie Davis
dealer or external • Oct 21, 2025, 11:39 AM
@Ashlee O I was able to speak with Tessa and we have figured this out, I think! The parts were not on the correct lines; this has been corrected. I have attached a "corrected WO " with parts and shipping where they need to be, I hope!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 21, 2025, 11:42 AM
@Ashlee O Also, on line 4 Forest River parts stated we could use seam tape for the repair.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/CORRECTED WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 11:56 AM
Perfect, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 21, 2025, 12:03 PM
submitted C#2408653
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/CORRECTED WO.pdf
Ashlee Olsen
processor • Oct 31, 2025, 2:30 PM
paid $529.97 10/28 check #3059523
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/CORRECTED WO.pdf
Ashlee Olsen
processor • Nov 17, 2025, 11:27 AM
@Stephanie D I have to apologize on this one, I gave you the wrong approval amounts on job 2 & 3. The approved labor was .1 on both lines.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/CORRECTED WO.pdf
Stephanie Davis
dealer or external • Nov 18, 2025, 9:57 AM
That is totally ok! You cover me and take care of me a lot! :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25957/CORRECTED WO.pdf
Processed summary
25957
TRI 1202 • Ashlee • forest-river
Heat 20 • comments 20 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
That is totally ok! You cover me and take care of me a lot! :)
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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