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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
1
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 84/100
Risk pressure 3 • 1 claims • 15 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25918 • TRI 1202.
Chris Lehnert
dealer or external • Aug 21, 2025, 9:46 AM
@Tessa C HEY i need price and part numbers for led light, and full awning (arms fabric and tube) and gutter rail
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Aug 21, 2025, 1:14 PM
called dometic and was on hold forever. Sent email but i'll call again in about an hour.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Aug 21, 2025, 3:57 PM
9600020063 $1,296.99 full awning waiting to get part info from grand design
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Chris Lehnert
dealer or external • Aug 23, 2025, 1:31 PM
any word on the led light
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Aug 26, 2025, 8:34 AM
420405 $18.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Chris Lehnert
dealer or external • Aug 28, 2025, 4:27 PM
@Tessa C @Cole P hey the ext warranty is asking for a cost sheet for the full awning but they want a quote on what it would be to do just fabric and awning arms so i need part numbers and price for those please
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Chris Lehnert
dealer or external • Sep 5, 2025, 11:51 AM
@Tessa C @Cole P the customer is stopping by to put deposit on awning fabric got the approval from ext warranty for the light and the awning arms
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Chris Lehnert
dealer or external • Sep 12, 2025, 10:35 AM
@Tessa C @Cole P hey the customer called just wondering if there is any update when parts might be in
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Sep 12, 2025, 10:52 AM
@Chris L that was the friday i was out. It might've slipped through when i was getting caught up. Unless @Cole P ordered it.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Sep 12, 2025, 2:04 PM
@Chris L LIGHT IS ON ORDER 17385 getting with cole for the awning
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Sep 12, 2025, 4:52 PM
@Chris L everything on order for maud now
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Sep 23, 2025, 9:14 AM
@Chris L LIGHT IS HERE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Tessa Coffey
dealer or external • Sep 25, 2025, 9:45 AM
@Chris L all parts are here
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Cole Perkins
dealer or external • Jan 7, 2026, 10:25 AM
@Stephanie D this customer has a warranty on his rear motor on slide, get with tim for photos
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Stephanie Davis
dealer or external • Jan 7, 2026, 11:39 AM
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25918/WO25918.pdf
Processed summary
25918
TRI 1202 • Ashlee • grand-design
Heat 17 • comments 15 • follow-ups 1 • blocker Waiting on processor
Last author dealer_or_external • Stephanie Davis
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 84/100
Risk pressure 3 • 1 claims • 15 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

25918
TRI 1202 • Ashlee • grand-design
Heat 17 • comments 15 • last actor dealer_or_external
Ok, I have WO 26607 ready with the proof of purchase. When the tech gets the required photos, I will send this over for approval. @Cole P
Open claim

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 1 • ready-to-close 0
Hottest claim: 25918 • TRI 1202 • heat 17
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