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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25902 • TRI 1202.
Chris Lehnert
dealer or external • Sep 20, 2025, 4:42 PM
@Cole P @Stephanie D hey this customer stopped by on Saturday and wanted an update I told them that one of us would give them a call on Monday with an update
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25902/WO25902.pdf
Stephanie Davis
dealer or external • Sep 22, 2025, 1:55 PM
@Chris L @Cole P Just spoke with Mr. Harker on the phone, he is all good!
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25902/WO25902.pdf
Ashlee Olsen
processor • Sep 22, 2025, 2:21 PM
submitted PA#KZ618062
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Ashlee Olsen
processor • Sep 23, 2025, 12:04 PM
@Stephanie D KZRV feedback: ct 9/23 i show warranty expired 6/7/2025
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Stephanie Davis
dealer or external • Sep 23, 2025, 3:40 PM
yes, warranty expired before they got the unit in here. This happen while they were out of state for a couple months.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Ashlee Olsen
processor • Sep 23, 2025, 5:14 PM
Thank you! Info sent to KZRV
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Ashlee Olsen
processor • Sep 24, 2025, 3:04 PM
@Stephanie D KZRV feedback: ct 9-24 where is the awning? it just fell out of rail? need pics of the awning and overall pic of the side of unit showing other arm installation
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Ashlee Olsen
processor • Sep 25, 2025, 11:20 AM
awning rail measurement looks correct with pics provided. no photos of awning to show issues. unit is out of warranty. KZ respectfully denies participation.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Stephanie Davis
dealer or external • Sep 25, 2025, 12:45 PM
@Cole P Please get with me on this for the customer.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Processed summary
25902
TRI 1202 • Ashlee • k-z-rv
Heat 9 • comments 9 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
@Cole P Please get with me on this for the customer.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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