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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25894 • TRI 1202.
Ashlee Olsen
processor • Aug 12, 2025, 2:11 PM
submitted PA#2398974
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Ashlee Olsen
processor • Aug 12, 2025, 3:03 PM
@Stephanie D WO 25894 FR feedback: Hello, can you advise why the skylight needs replaced and not just re-sealed?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Stephanie Davis
dealer or external • Aug 12, 2025, 4:51 PM
According to the tech the sealant needs to be removed and resealed. He stated this skylight will not come off w/o causing damage to it.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Ashlee Olsen
processor • Aug 12, 2025, 5:28 PM
Notes made in FR. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Ashlee Olsen
processor • Aug 13, 2025, 1:44 PM
approved 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Stephanie Davis
dealer or external • Aug 13, 2025, 3:39 PM
@Cole P Approved to order skylight for this unit. This is the one we just went down and done the measurement for.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Cole Perkins
dealer or external • Aug 13, 2025, 3:50 PM
@Stephanie D PART ORDERED PO 17288
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Stephanie Davis
dealer or external • Aug 14, 2025, 9:12 AM
@Tessa C :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Tessa Coffey
dealer or external • Aug 14, 2025, 9:12 AM
@Stephanie D :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Stephanie Davis
dealer or external • Aug 15, 2025, 9:57 AM
@Tessa C Can you please get the sealant from Forest River that they use on the skylights. Cole has requested us to have the sealant they use for this in the factory. It is on Forest River website he stated! Let me know if you need help!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Tessa Coffey
dealer or external • Aug 15, 2025, 11:02 AM
sealant,tips, and gun ordered. po 17294 and order number S5149976
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Tessa Coffey
dealer or external • Aug 19, 2025, 9:10 AM
@Stephanie D SKYLIGHT IS HERE. STILL WAITING ON THE SEALANT AND TIPS
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Stephanie Davis
dealer or external • Aug 19, 2025, 11:09 AM
Ok! Just let me know when it arrives, Thx
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Cole Perkins
dealer or external • Sep 24, 2025, 12:57 PM
@Tessa C need another skylight for a SU
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Tessa Coffey
dealer or external • Sep 24, 2025, 1:52 PM
@Cole P ON ORDER 17424
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Tessa Coffey
dealer or external • Sep 30, 2025, 11:15 AM
@Cole P skylight is here
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/WO.pdf
Ashlee Olsen
processor • Oct 2, 2025, 3:59 PM
submitted C#2398974
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25894/COMPLETED WO.pdf
Processed summary
25894
TRI 1202 • Ashlee • forest-river
Heat 17 • comments 17 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
submitted C#2398974
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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