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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25876 • TRI 1202.
Ashlee Olsen
processor • Aug 4, 2025, 3:47 PM
submitted PA#KZ613743
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Ashlee Olsen
processor • Aug 5, 2025, 2:26 PM
@Stephanie D WO 25876 KZRV feedback: Have you tried changing the switch?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Stephanie Davis
dealer or external • Aug 5, 2025, 3:44 PM
Cole stated we have; I am adding photos we just done on this jack.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Ashlee Olsen
processor • Aug 5, 2025, 4:49 PM
Thank you, feedback added to KZRV
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 10:23 AM
@Stephanie D approved .5 MF 8/6/2025 For final approval please add clear photo of the orange and white data tag and show the model and serial#. Thank you MF 8/6/2025 - Pre-authorization is for labor only. Any parts and parts costs that are associated with this claim are subject to adjustment at time of final approval. Thank you..
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Stephanie Davis
dealer or external • Aug 7, 2025, 3:30 PM
@Cole P Approved to order jack. Tech must have clear photo of the orange tag when this is replaced for final approval.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Cole Perkins
dealer or external • Aug 8, 2025, 10:14 AM
@Stephanie D PART ON ORDER
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Tessa Coffey
dealer or external • Aug 21, 2025, 11:39 AM
ALL PARTS HERE. IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/WO.pdf
Ashlee Olsen
processor • Aug 22, 2025, 5:02 PM
submitted C#KZ613743
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 27, 2025, 12:25 PM
approved $260.22 8/25
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25876/COMPLETED WO.pdf
Processed summary
25876
TRI 1202 • Ashlee • unknown
Heat 10 • comments 10 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Ashlee Olsen
approved $260.22 8/25
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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