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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Claims with comments
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Claim threads with processed comment intelligence attached.
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124
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26
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Threads that already look commercially done.
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1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25868 • TRI 1202.
Ashlee Olsen
processor • Aug 4, 2025, 1:42 PM
submitted PA#2389443
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Ashlee Olsen
processor • Aug 4, 2025, 2:21 PM
@Stephanie D WO 25868 line 2 was denied, do you have any other pictures that show the damage? FR feedback: smcampbell@forestriverinc.comDenied-Not seeing issue with the pictures that are provided, they were filled at the factory line 3 pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Stephanie Davis
dealer or external • Aug 4, 2025, 4:46 PM
That is all the photos I have, Cole said we will let that be and wait on the vendor for line 3!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Ashlee Olsen
processor • Aug 8, 2025, 12:10 PM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Ashlee Olsen
processor • Aug 11, 2025, 12:57 PM
approved line 1 .2 line 2 Denied-Not seeing issue with the pictures that are provided, they were filled at the factory line 3 .4 Thank you for sending this in for review. Lippert will authorize the replacement of the cupholder and .40 labor. The part number authorized is:785445 - CUP HOLDER NON-CHROME WITH LIGHT, HEAT & MASS. (ICH LBL 01)Please don't hesitate to let us know if we can help with anything else. Have a great day!Case# 6102698
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Stephanie Davis
dealer or external • Aug 12, 2025, 9:52 AM
@Cole P Approved to order cup holder for line 3. LCI case # 6102698 and they sent a part number of 785445.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Cole Perkins
dealer or external • Aug 12, 2025, 11:33 AM
@Stephanie D ORDERED
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Tessa Coffey
dealer or external • Aug 19, 2025, 10:03 AM
@Stephanie D CUP HOLDER HERE, IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Stephanie Davis
dealer or external • Aug 19, 2025, 11:07 AM
Thanks, wo in serv folder for repairs
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/WO.pdf
Ashlee Olsen
processor • Aug 26, 2025, 11:43 AM
@Stephanie D Good morning, this is a different WO than the original one added.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2025, 2:47 PM
Oh SNAP, what did I do? Let me get this fixed.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2025, 2:54 PM
@Ashlee O I have attached a completed wo 25868. :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 26, 2025, 2:57 PM
submitted C#2389443
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO 25868.pdf
Stephanie Davis
dealer or external • Sep 16, 2025, 9:42 AM
@Ashlee O I am showing this claim was shorted $9.39. I think this was the shipping on the cup holder for line 3. If I am correct on that, how are they allowed to short us shipping? Can you please take a look at this for me when you get a second?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO 25868.pdf
Ashlee Olsen
processor • Sep 16, 2025, 1:19 PM
Stephanie, I apologize, that was my fault. I must have missed it. I just put a claim in for the shipping C#2437002.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO 25868.pdf
Stephanie Davis
dealer or external • Sep 16, 2025, 1:30 PM
That is totally ok, I understand! I just thought oh no buddy they are not getting out of shipping LOL!! Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO 25868.pdf
Ashlee Olsen
processor • Sep 29, 2025, 3:01 PM
C#2389443 paid $202.13 9/2 check #3029170 C#2437002 paid $9.39 check #3041869
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO 25868.pdf
Stephanie Kendziorski
processor • Oct 2, 2025, 3:29 PM
@Ashlee O I am not seeing the shipping on the reconciliation sheet or your personal sheet for September. Please let me know if this needs to be added.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO 25868.pdf
Ashlee Olsen
processor • Oct 2, 2025, 3:49 PM
Hi! I wasn't sure how to reconcile this one, the total was billed with the original claim, so I didn't put it on there. Let me know if I need to change that
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25868/COMPLETED WO 25868.pdf
Processed summary
25868
TRI 1202 • Ashlee • nucamp
Heat 19 • comments 19 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
Hi! I wasn't sure how to reconcile this one, the total was billed with the original claim, so I didn't put it on there. Let me know if I need to change that
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Processor-level blocker mix from the comment lane.
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