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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 18 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25824 • TRI 1202.
Ashlee Olsen
processor • Jul 24, 2025, 1:37 PM
submitted PA#2378262
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Jul 24, 2025, 5:37 PM
@Stephanie D WO 25824 FR feedback: Both lines 1&2 Laleman@forestriverinc.comresults of inspection are not listed? In addition, this inspection cannot be performed from inside the coach, please advise tech to follow the instructions on the recall documentation
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Stephanie Davis
dealer or external • Jul 25, 2025, 2:12 PM
I have contacted the customer and he will be bringing it back mid-August. GIRL... they are against us LOL I had to go back and look at a claim we just done, same recall and same angle of photos!!! (Claim 2249808 on Forest River)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Aug 21, 2025, 3:34 PM
@Stephanie D I saw the photo's you uploaded, do you have the results of the inspections that I can add?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Aug 22, 2025, 5:06 PM
@Stephanie D I will need to add the results of the inspections when I add the pictures. Do you have that info available?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Stephanie Davis
dealer or external • Aug 25, 2025, 9:06 AM
Let me ask the tech because I didn't see those results either.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Aug 25, 2025, 2:46 PM
Thank you, I will move the folder to the info needed folder until we have that info.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Sep 8, 2025, 11:21 AM
@Stephanie D Good morning! Were you able to get the results from the tech?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Stephanie Davis
dealer or external • Sep 8, 2025, 11:53 AM
I have asked him; he is off today. I will get with him tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Sep 15, 2025, 12:48 PM
Hey! I see this is in the corrected folder, but I'm not seeing the results posted. Do you have those that I can take back to FR?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Stephanie Davis
dealer or external • Sep 15, 2025, 4:03 PM
I don't know why this was in the corrected folder girl. You know sometimes I get to moving things around and I could have done that, I'm not sure! I have called the customer to come back in, and they are away until next month. The tech did not get the required information on this one. Sorry for the confusion on this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Sep 15, 2025, 5:15 PM
Haha! No problem. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Nov 14, 2025, 2:46 PM
Hi Stephanie, I can see the pictures you uploaded today, do you know what the results were so I can respond to FR?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Stephanie Davis
dealer or external • Nov 14, 2025, 3:19 PM
According to the tech, both these units just require inspections. This one is going to cause me to say bad things LOL :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Nov 14, 2025, 5:12 PM
Haha!! Notes have been made in FR and pictures added to claim. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Nov 17, 2025, 3:40 PM
approved job 1 .25 job 2 .25
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/WO.pdf
Ashlee Olsen
processor • Nov 18, 2025, 12:31 PM
submitted C#2378262
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/COMPLETED WO.pdf
Ashlee Olsen
processor • Nov 25, 2025, 3:25 PM
paid $82.50 11/25 check #3073157
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25824/COMPLETED WO.pdf
Processed summary
25824
TRI 1202 • Ashlee • forest-river
Heat 20 • comments 18 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $82.50 11/25 check #3073157
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 4 • 1 claims • 18 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

25824
TRI 1202 • Ashlee • forest-river
Heat 20 • comments 18 • last actor processor
paid $82.50 11/25 check #3073157
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 25824 • TRI 1202 • heat 20
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