iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25757 • TRI 1202.
Stephanie Davis
dealer or external • Jul 15, 2025, 10:58 AM
@Ashlee O This customer is very upset with KZ over the downgrade they allowed. I am not sure how to go about this on the WO. If you think I may need to add or remove something let me know! The customer done his work, he went to Wal-Mart and priced the replacement tv. Then he stated he called KZ and got the price info of almost 800.00 for the original. I added a snip it of the cost of the tv on KZ site.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 12:02 PM
Ok, sounds good. I just submitted the PA & will watch for their feedback. I made sure to note how dissatisfied the customer was.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 12:02 PM
submitted PA# KZ611940
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 12:32 PM
@Stephanie D KZRV feedback: Did you purchase a smart TV for the customer?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Stephanie Davis
dealer or external • Jul 15, 2025, 12:35 PM
Yes, 65" LED Roku Smart TV was purchased and the extended plan.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 3:00 PM
7-15-25 Job 1: Spoke with customer who stated he was told the TV was being replaced with Samsung TV rather than Onn brand. Please provide receipt for TV replacement and KZ will cover up to allowance of $450 minus the $380.83 previously paid towards this replacement ($69.17).
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Stephanie Davis
dealer or external • Jul 15, 2025, 3:25 PM
I spoke with @Cole P and we are asking for KZ to send us the TV that was in the unit when the customer bought it. Or we are asking for 30 % markup of the TV on KZ website minus 380.83, this will allow us to purchase the Samsung. @Ashlee O
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Stephanie Davis
dealer or external • Jul 15, 2025, 3:28 PM
When the claim was approved, I was told by parts that we will be getting a Samsung. However, the amount allowed plus the Ext coverage plan was over allowance amount. So, my parts dept picked the ONN brand TV to keep under the amount. Sorry, this is a mess!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 4:15 PM
Don't stress it girl, you're good! I just sent that info back to KZRV. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Stephanie Davis
dealer or external • Jul 22, 2025, 4:46 PM
Cust just called for an update, he is very nice about it and knows KZ is dragging around on it! He asks if he should call them and I told him it was his choice! He said he would give us this week, just letting you in the loop!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 22, 2025, 6:46 PM
Sorry Stephanie, I did ask for an update, but I have not heard back. I will plan on calling them tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 23, 2025, 11:57 AM
I just heard back from KZ, the person handling the claim is out of town until tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 24, 2025, 3:15 PM
sent KZ another update request email
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 25, 2025, 12:52 PM
@Stephanie D KZRV Feedback: Good morning, Thank you for reaching out. After speaking with the customer, he stated that the picture quality was not up to par of the factory provided TV and that he was promised a Samsung was being purchased as the replacement. Unforutnately, KZ no longer ships TVs due to damages from transporting the product. As we have already provided $380.83 on the previous claim, we would recommend returning the TV in the unit to exchange and once complete, just provide the receipt in the claim and KZ will cover up to an additional $69.17 to cover the complete allowance.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Jul 25, 2025, 6:19 PM
@Stephanie D Will you let me know if this is an option that will work? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Stephanie Davis
dealer or external • Jul 26, 2025, 8:57 AM
@Ashlee O I am not sure if Walmart will allow the TV to be returned at this point. Let me speak with Cole on this and get back to you.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Stephanie Davis
dealer or external • Jul 26, 2025, 10:00 AM
I just spoke to the customer, and he is going to FINALLY bring the unit to me. I am going to try and take this TV back to Walmart. I will let you know how that goes!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Stephanie Davis
dealer or external • Aug 14, 2025, 3:02 PM
@Ashlee O Walmart will not take the tv back. Customer picked unit up and said he will just live with the tv! So with that said I am closing this one up on my end!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Ashlee Olsen
processor • Aug 14, 2025, 3:46 PM
Sounds good, thanks for the info!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf
Processed summary
25757
TRI 1202 • Ashlee • k-z-rv
Heat 24 • comments 19 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
Sounds good, thanks for the info!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops