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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Active last 7d
193
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31
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Threads that already look commercially done.
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2,225
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1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25756 • TRI 1202.
Stephanie Davis
dealer or external • Aug 5, 2025, 2:35 PM
@Ashlee O Cole gave me a hand on this one due to the damage that this unit has. All the photos will go with line 1 on this WO. Let me know if I need to name them for you since they all go with line 1. ~Thanks
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 5, 2025, 2:45 PM
No need, you're good. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 5, 2025, 2:45 PM
submitted PA#2391249
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 8, 2025, 5:49 PM
Emailed FR for an update
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Stephanie Davis
dealer or external • Aug 13, 2025, 12:34 PM
@Cole P Called customer to bring the unit in so we can get a better EST together on the damages.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 20, 2025, 2:38 PM
@Stephanie D I got another email from FR on this one today, let me know how you want to proceed. Thanks! Claim: 2391249 Vin#  4X4TRLN25S1908109   Good will offer on this claim from our  upper production management team  and the division service team . We deem this to be damage done. We never tighten or adjust the tension on these slide toppers, or you have this situation .   34 hours for this is excessive . 10- 12 at the most Rubber – 5hours this includes the slide fascia on the inside.   Topper and t-mold – 1 hr Body work – 6 ish, tech doesn’t have to stand there and watch it dry. This is Good will helping our dealer.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Stephanie Davis
dealer or external • Aug 20, 2025, 2:57 PM
@Cole P We spoke on when the unit got here you would put together an Est for this claim. Could you update on this please?
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Cole Perkins
dealer or external • Aug 20, 2025, 3:53 PM
@Ashlee O @Stephanie D Estimate is in file
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 20, 2025, 4:53 PM
Thank you! Responded to FR email with estimate
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 21, 2025, 3:30 PM
@Chris B I sent that response back to FR per our phone call
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 22, 2025, 11:06 AM
@Stephanie D @Cole P Hi! Can you tell me if the slide topper was installed at the factory or not? We need a 100% for sure answer to take back to FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Cole Perkins
dealer or external • Aug 22, 2025, 11:38 AM
added the build sheet from rockwood. the unit was ordered with pre installed slide toppers
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 22, 2025, 11:41 AM
Perfect, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 25, 2025, 3:00 PM
State law letter sent @Stephanie D
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 26, 2025, 11:36 AM
@Stephanie D After sending the letter yesterday, FR is asking if this job is done yet and if so, if it's complete
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Chris Balderrama
processor • Aug 26, 2025, 2:42 PM
Nope - Waiting on full approval from Forest River before anything is ordered or done.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Aug 26, 2025, 2:44 PM
Noted in email, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Sep 5, 2025, 12:20 PM
@Stephanie D I just spoke with Chris, there was an agreement made, and this is authorized for 20 hours
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Stephanie Davis
dealer or external • Sep 5, 2025, 1:07 PM
@Tessa C Approved to order slide topper and exterior outer fascia for this unit per @Cole P.
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Tessa Coffey
dealer or external • Sep 9, 2025, 4:16 PM
@Stephanie D emailed forest river on the slide topper and facia
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Tessa Coffey
dealer or external • Sep 10, 2025, 10:40 AM
@Stephanie D on order 17366 still gotta order the roof material. i've got to get with cole on that
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Tessa Coffey
dealer or external • Sep 16, 2025, 2:11 PM
@Stephanie D got the unit parts. just waiting on roof materials
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Tessa Coffey
dealer or external • Sep 18, 2025, 2:47 PM
@Stephanie D ALL PARTS HERE FOR THIS UNIT
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Tessa Coffey
dealer or external • Sep 24, 2025, 2:08 PM
@Stephanie D @Cole P on order 17425
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Tessa Coffey
dealer or external • Sep 30, 2025, 9:57 AM
@Stephanie D got the correct piece for this unit. all parts are here
/home/openclaw/nas/Dropbox/TRI 1202/Tri Am OEM Compliance RO's/25756 OEM CB/25756/WO 25756.pdf
Ashlee Olsen
processor • Sep 30, 2025, 6:52 PM
submitted C#2391249
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 3, 2025, 12:11 PM
@Stephanie D FR feedback WO 25756: 10/03/2025arbutler@forestriverinc.comHello, can you please advise as to what the quick roof extreme is? Thank you This feedback is for the items listed as special packaging, I wasn't sure how to list them on here so I put them as shop supplies. Can you let me know what exactly the special packing was for so I can fix that too? Thank you! Hello, I will need a breakdown for the shop supplies for the entire claim, Per our Forest RIver Way Guide 2023 page 39 Letter C. will explain to you our guidelines for shop supplies. Thank You, Forest River Rockwood/Flagstaff Warranty Team. Have a great day.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 3, 2025, 5:30 PM
Thank you! Notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 20, 2025, 1:38 PM
paid $4671.56 10/14 check #3052168
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 20, 2025, 1:39 PM
@Stephanie D total paid for labor was $3,300.00, just FYI
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 20, 2025, 1:44 PM
The labor rate again, I didn't change it to 165.00. Our system does not change for Forest River; I fail to remember apparently lately.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 20, 2025, 1:45 PM
All good, just wanted you to be aware
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/COMPLETED WO.pdf
Ashlee Olsen
processor • Mar 24, 2026, 2:35 PM
@Stephanie D Look at Friday Aug 22 from Mark A. Akins
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/Email chain.pdf
Stephanie Davis
dealer or external • Mar 24, 2026, 2:35 PM
Thanks! :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/Email chain.pdf
Ashlee Olsen
processor • Mar 24, 2026, 2:36 PM
You bet!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25756/Email chain.pdf
Processed summary
25756
TRI 1202 • Ashlee • forest-river
Heat 37 • comments 35 • follow-ups 1 • blocker Unknown blocker
Last author processor • Ashlee Olsen
You bet!
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

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