iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
1
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 84/100
Risk pressure 10 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25755 • TRI 1202.
Ashlee Olsen
processor • Jul 21, 2025, 1:55 PM
PA sent to Airxcel
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/WO.pdf
Ashlee Olsen
processor • Jul 22, 2025, 1:30 PM
@Stephanie D WO 25755 Airxcel feedback: Please provide the customers purchase receipt for this AC unit. If the AC unit came with the vehicle, and the vehicle was purchased new, please provide the purchase receipt for the vehicle.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/WO.pdf
Ashlee Olsen
processor • Jul 22, 2025, 1:46 PM
Approved 1.5 INC-0137696
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/WO.pdf
Stephanie Davis
dealer or external • Aug 15, 2025, 10:36 AM
@Ashlee O I added a 30% mark up to this claim on the ac sent at no charge. Still not real sure if I am doing this correct!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 15, 2025, 1:12 PM
submitted C# INC-0137696
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 15, 2025, 4:41 PM
@Stephanie D This has been processed by our warranty dept and sent to accounting for payment to be issued.    In 5 – 10 business days from this email if you haven’t received check in the mail. Please contact our accounting dept at 316-832-3400 opt 5 or email AP@AIRXCEL.COM    Reference #25755     At this time your labor rate is $175.00 USD. If you want to change it, you must go here https://share.hsforms.com/1SjX1YtNtStGejzJGc1VrUQcbjaf    Please let me know if they don't pay the 30% mark up and we'll go back with the state law
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 19, 2025, 12:54 PM
@Stephanie D Hi! Can you tell me which part you used to replace the faulty unit please? I'm getting ready to send over the state law stuff & need to know what part was used. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 19, 2025, 1:53 PM
I added a wo with Coleman and a part number on it like the other one! Let me know if this will work as well, Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 19, 2025, 3:05 PM
This is great, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 19, 2025, 3:05 PM
State law letter email sent
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 21, 2025, 11:43 AM
@Stephanie D Good morning, I got this email today, and wanted to relay the message. I've also attached the email to this WO and 25693. I am unsure if they are sending two separate checks, (one for labor and one for mark up), but please let me know if the checks don't pay what we're expecting. Please read all, important information provided.  Received, thank you.    This has been processed by our warranty dept and sent to accounting for payment to be issued.    In 5 – 10 business days from this email if you haven’t received check in the mail. Please contact our accounting dept at 316-832-3400 opt 5 or email AP@AIRXCEL.COM          FOR MARK UP ONLY INC 137696 Reference #25755-2 INC 137697 Reference #25693-2  
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 21, 2025, 11:43 AM
@Stephanie D Good morning, I got this email today, and wanted to relay the message. I've also attached the email to this WO and 25693. I am unsure if they are sending two separate checks, (one for labor and one for mark up), but please let me know if the checks don't pay what we're expecting. Please read all, important information provided.  Received, thank you.    This has been processed by our warranty dept and sent to accounting for payment to be issued.    In 5 – 10 business days from this email if you haven’t received check in the mail. Please contact our accounting dept at 316-832-3400 opt 5 or email AP@AIRXCEL.COM          FOR MARK UP ONLY INC 137696 Reference #25755-2 INC 137697 Reference #25693-2  
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 26, 2025, 11:17 AM
@Ashlee O A check came in for labor only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask if I could get info on the rest of the payment. I will update if and when I hear back from them.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25755/WO.pdf
Processed summary
25755
TRI 1202 • Ashlee • nucamp
Heat 21 • comments 13 • follow-ups 3 • blocker Waiting on processor
Last author dealer_or_external • Stephanie Davis
@Ashlee O A check came in for labor only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask if I could get info on the re
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 84/100
Risk pressure 10 • 1 claims • 13 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 35
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
1
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

25755
TRI 1202 • Ashlee • nucamp
Heat 21 • last author dealer_or_external • blocker Waiting on processor
@Ashlee O A check came in for labor only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask if I could get info on the re
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

25755
TRI 1202 • Ashlee • nucamp
Heat 21 • comments 13 • last actor dealer_or_external
@Ashlee O A check came in for labor only and @Chris B had me hold the check until they pay the mark up. I did call the number on the approval letter in the folder (Chris's request) and ask if I could get info on the re
Open claim

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 1 • ready-to-close 0
Hottest claim: 25755 • TRI 1202 • heat 21
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops