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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
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Claim threads with processed comment intelligence attached.
Active last 7d
195
Claims with recent comment activity worth operator attention.
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31
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1,690
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25714 • TRI 1202.
Ashlee Olsen
processor • Jul 3, 2025, 4:57 PM
submitted PA#2355975
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Jul 7, 2025, 2:10 PM
@Cole P @Chris L job 1: smcampbell@forestriverinc.comAccording to the flat rate code, Dealers must supply pictures for this repair. Please attach pictures using the Upload button in the Feedback overlay before acknowledging the line. Refer to the flat rate code Notes to ensure all necessary pictures are provided. If pictures are not provided within 7 days, the repair line will be denied according to The Forest River Way guidelines. job 4: smcampbell@forestriverinc.comattach pictures of the scratch as this looks like putty and not a scratch job 13: Please fill out vendor form (I've attached it in this folder)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Cole Perkins
dealer or external • Jul 7, 2025, 3:26 PM
Do they want photos of the missing sink cover or photos of the new one being put in?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Jul 7, 2025, 3:31 PM
Hi Cole, let me shoot them an email and I will find out. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Cole Perkins
dealer or external • Jul 7, 2025, 5:02 PM
more photos provided for lines 1,4, still filling out readings for 13 they wanted temps at 2 different times so we will let it set overnight
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Jul 8, 2025, 2:09 PM
They were wanting a picture to show proof it was missing for line 1, so the ones you uploaded work great. Just need the vendor form filled out. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Chris Lehnert
dealer or external • Jul 9, 2025, 9:12 AM
Form is uploaded
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Jul 9, 2025, 12:29 PM
Form attached to FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Jul 14, 2025, 12:45 PM
Sent FR an email for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Jul 14, 2025, 2:51 PM
@Stephanie D this is feedback from the vendor regarding job 13: Hello, it seems the digital display is in night mode, please have the dealer confirm they have turned off the night mode. On the picture, at the bottom, I could not get the rest of the info to attach, so it's saying: Press button 3 to select night mode. The mode activated and the related LED will be illuminated. You can activate night mode to reduce the noise to a minimum. The night mode will switch off automatically after 12 hours or you can press bottom 3 again to switch off manually, the refrigerator wil run normally. Let me know if this works! Thanks!          
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Vendor email.pdf
Stephanie Davis
dealer or external • Jul 15, 2025, 2:00 PM
It did fix the issue as of now. Tech has looked at the door 3 different times and seems to be good.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/Vendor email.pdf
Ashlee Olsen
processor • Jul 22, 2025, 2:49 PM
approved job 1 denied, this unit does not come with a cutting board job 2 .1 job 3 .2 job 4 .4 job 5 .05 job 6 .2 job 7 .2 job 8 .2 job 9 1 job 10 .1 job 11 .2 job 12 .2 job 13 denied job 14 .2 job 15 1 job 16 .1 job 17 .2 job 18 .5 All lines that were docked down on time had this feedback: smcampbell@forestriverinc.comDealer has requested more time than what is normally approved for this repair. If you have questions about the approved time, please contact me directly to discuss. Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Stephanie Davis
dealer or external • Jul 23, 2025, 4:58 PM
@Cole P Approved to order parts for: line 4 dresser top line 8 trim at fireplace line 15 ramp door seal line 18 washer dryer hookup box **photos are in the cloud and on the claim**
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Stephanie Davis
dealer or external • Jul 24, 2025, 1:48 PM
@Ashlee O The fridge door in this unit with the numbers is not working again. Tech states the fridge door is locked up and the numbers are gone again. Only button working is the power button, no numbers at all are visible. Please let me know what I need to do to send this back over to them.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Ashlee Olsen
processor • Jul 24, 2025, 2:34 PM
Oh boy, I just emailed them!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Cole Perkins
dealer or external • Jul 24, 2025, 3:46 PM
PO 17233 just a reminder double check the fridge with jayson
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Stephanie Davis
dealer or external • Jul 24, 2025, 4:57 PM
Will do!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Jul 25, 2025, 12:50 PM
Invision feedback: You could be experiencing a locked-out feature with your unit, please disconnect all power from the refrigerator for 5-10 minutes. After the 5-10 minutes I suggest reconnecting power to the unit as this could reset the control board and unlock the keypad controls
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Stephanie Davis
dealer or external • Jul 25, 2025, 1:54 PM
Should we ask for labor on doing the hard resets since this is the third one, we have done?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Ashlee Olsen
processor • Jul 25, 2025, 3:21 PM
I would!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Stephanie Davis
dealer or external • Jul 25, 2025, 4:26 PM
Do I just add a line to the original WO requesting the time?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Ashlee Olsen
processor • Jul 25, 2025, 6:43 PM
Yes, that will work. Just let me know when it's there & I will add it. Did their suggestion fix the issue?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Stephanie Davis
dealer or external • Jul 26, 2025, 8:59 AM
It did the first time and that was it. According to @Cole P and the tech this is a faulty door.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Ashlee Olsen
processor • Jul 26, 2025, 3:34 PM
Ok, I emailed them to let them know that didn't fix the issue and we are seeking replacement.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Ashlee Olsen
processor • Jul 28, 2025, 12:44 PM
Inversion has approved a replacement touchpad. They are asking to confirm whether the touch pad has 4 or 5 prongs. I will email you a sample of what they're looking for
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Stephanie Davis
dealer or external • Jul 28, 2025, 1:29 PM
@Cole P @Chris L After the storm settles, could we please have a tech help me on this? I need to know how many prongs the fridge touch pad has, please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Stephanie Davis
dealer or external • Jul 30, 2025, 11:20 AM
@Cole P @Chris L Could we please get a tech gather the info needed to get a board for the fridge door on this WO?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/INVISION FORM.pdf
Cole Perkins
dealer or external • Aug 12, 2025, 2:03 PM
@Stephanie D all parts are here for this
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/WO.pdf
Ashlee Olsen
processor • Aug 19, 2025, 1:26 PM
submitted C#2355975
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 27, 2025, 12:34 PM
paid $1293.61 8/27 check #3025496
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25714/COMPLETED WO.pdf
Processed summary
25714
TRI 1202 • Ashlee • nucamp
Heat 34 • comments 30 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1293.61 8/27 check #3025496
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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