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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 77/100
Risk pressure 10 • 1 claims • 40 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25672 • TRI 1202.
Ashlee Olsen
processor • Jun 25, 2025, 6:32 PM
submitted PA03874926
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jun 27, 2025, 12:34 PM
job 1 1 (approved to repair/touch up/paint, not replace) job 2 denied (approved in part of line 1 for repair only) job 3 .2 job 4 .2 job 5 .3 job 6 .2 @Stephanie D let me know if this is ok or if you want me to push more. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Stephanie Davis
dealer or external • Jun 27, 2025, 12:54 PM
@Ashlee O Let's push it girl! I have the body guy here with me and he agrees to push! This is two different sides, and we will need to be able to get touch up paint he stated. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jun 27, 2025, 1:22 PM
Email sent to Keystone! If you have more pictures that show the damage, I'm sure that wouldn't hurt! Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Stephanie Davis
dealer or external • Jun 27, 2025, 1:28 PM
Getting them now!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Stephanie Davis
dealer or external • Jun 27, 2025, 1:41 PM
@Ashlee O I have added 3 photos, hopefully this helps out.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jun 30, 2025, 11:57 AM
Keystone feedback: Per the pictures provided, this metal can be repaired and does not need replaced. The most we can do is note this issue Let me know how you'd like to proceed. I'm wondering if you need to get your rep involved here?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Stephanie Davis
dealer or external • Jun 30, 2025, 4:15 PM
@Cole P Please advise how you would like me to proceed.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Stephanie Davis
dealer or external • Jul 1, 2025, 11:19 AM
@Ashlee O I have spoken with Cole and @Chris B on this and here is what we would like to request. We can't repair metal this will need to be replaced. Job 2 is a completely different area than job 1. This is two different sides and two different colors.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jul 1, 2025, 5:58 PM
Keystone feedback: Per email with Miranda, line 1 can be repaired and approved 1 hour for touch up. line 2, after reviewing again, this might be harder to repair approved replacement of the metal on line 2 I spoke with Chris about this & he was going to have someone there at the dealership call her.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Chris Balderrama
processor • Jul 1, 2025, 5:59 PM
Cole called and left a VM
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Stephanie Davis
dealer or external • Jul 2, 2025, 2:44 PM
@Ashlee O I understand you have the templet from Chris; can you please fill one out and send it for line 1. We are now asking for 10 hours for the repair. We will need to remove and reinstall the following and I have the times for a break down as well. Remove and Reinstall: 1.5 front molding 1.0 rear molding .3 front clearance light .3 rear red light .3 cable hook up .5 shore power hook up .5 water hook up .5-wheel lip (fender over the wheel 1.5 lower window 1.5 upper window
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jul 2, 2025, 2:47 PM
Is this just for line 1?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jul 2, 2025, 2:58 PM
@Stephanie D Is any of this diag time?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jul 2, 2025, 3:20 PM
@Ashlee O I have spoken with Cole and @Chris B on this and here is what we would like to request. We can't repair metal this will need to be replaced. Job 2 is a completely different area than job 1. This is two different sides and two different colors.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Stephanie Davis
dealer or external • Jul 2, 2025, 3:24 PM
Let's go with .5 diag time and yes for line 1 only.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jul 2, 2025, 3:26 PM
Sounds good, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jul 2, 2025, 3:30 PM
Email sent to Keystone
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Chris Balderrama
processor • Jul 3, 2025, 9:52 AM
Stephanie Davis Cole Perkins Ashlee Olsen Heidi Huntley
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25672, 25397 PD CHECK.pdf
Chris Balderrama
processor • Jul 3, 2025, 9:54 AM
Stephanie Davis Cole Perkins Ashlee Olsen Heidi Huntley Hi everyone. Looks like we got Keystone’s attention on this. Please read this one and provide two different estimates. Make sure that the hours reflect the BS we have gone though. Please keep me posted.
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25672, 25397 PD CHECK.pdf
Cole Perkins
dealer or external • Jul 3, 2025, 9:54 AM
Is this for the gouged metal?
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25672, 25397 PD CHECK.pdf
Cole Perkins
dealer or external • Jul 3, 2025, 9:56 AM
10-4
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25672, 25397 PD CHECK.pdf
Stephanie Davis
dealer or external • Jul 3, 2025, 9:57 AM
@Chris B Should we do this on the original WO, or do I need to provide it in an Est form?
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25672, 25397 PD CHECK.pdf
Chris Balderrama
processor • Jul 3, 2025, 10:03 AM
Ya but disregard this one . I just posted it so you could see her response and then her boss jump in on the 2nd
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Keystone 2025/25672, 25397 PD CHECK.pdf
Stephanie Davis
dealer or external • Jul 3, 2025, 10:14 AM
Mr. Holmes got right on it!! Way to go Ashlee!!! I love this!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Keystone Reponse 1.png
Stephanie Davis
dealer or external • Jul 3, 2025, 10:19 AM
@Jules E I will need prices on metal for lines 1 and 2 asap for est.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Jul 3, 2025, 11:13 AM
Thanks, we're not there quite yet, but we're pushing hard!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Keystone Reponse 1.png
Ashlee Olsen
processor • Jul 3, 2025, 11:14 AM
Whatever you think is easiest Stephanie! I think Chris is flying now
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/Keystone Response 2.png
Jules Elmore
dealer or external • Jul 3, 2025, 11:18 AM
@Stephanie D @Chris B I called Keystone and spoke with Jennifer. She had me to send in photos and measurements. She stated that they didn't have the 2026 parts listed on Key Express yet. I will call them back again.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Cole Perkins
dealer or external • Jul 3, 2025, 3:50 PM
@Ashlee O @Stephanie D I have made a labor only estimate for stephanie would you like me to wait for a total parts pricing or is this enough?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/EST FOR LINE 1 AND 2.pdf
Ashlee Olsen
processor • Jul 3, 2025, 5:11 PM
Hi Cole, I don't think we need to wait for parts pricing, I will make sure to include this is an estimate for labor only in my response back to them. I have attached the full email if you want to go back and read through everything, but they did agree to R&R the metal & approved 4 hours for line 2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/EST FOR LINE 1 AND 2.pdf
Cole Perkins
dealer or external • Jul 7, 2025, 10:19 AM
Thanks line 2 starts at job 11
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/EST FOR LINE 1 AND 2.pdf
Ashlee Olsen
processor • Jul 7, 2025, 1:10 PM
Email sent to Keystone with updated estimate
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/EST FOR LINE 1 AND 2.pdf
Ashlee Olsen
processor • Jul 7, 2025, 2:31 PM
approved (finally!!!) job 1 10 job 2 4 job 3 .2 job 4 .2 job 5 .3 job 6 .2 Updated PA in this folder @Stephanie D @Cole P @Chris B
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Cole Perkins
dealer or external • Jul 8, 2025, 4:11 PM
parts on order PO#17187
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Cole Perkins
dealer or external • Jul 29, 2025, 12:11 PM
parts are here for this ticket @Stephanie D
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Cole Perkins
dealer or external • Jul 29, 2025, 12:20 PM
shipping was over 1k so I went ahead and charged everything to the ticket, we just need to pull them up and preform the repair
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 11:41 AM
submitted C#3844585
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 11:42 AM
submitted C3844585
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 26, 2025, 1:28 PM
paid $3993.80 8/26 check #1553723
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25672/COMPLETED WO.pdf
Processed summary
25672
TRI 1202 • Ashlee • keystone
Heat 45 • comments 40 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $3993.80 8/26 check #1553723
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 77/100
Risk pressure 10 • 1 claims • 40 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

25672
TRI 1202 • Ashlee • keystone
Heat 45 • last author processor • blocker Ready to close
paid $3993.80 8/26 check #1553723
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

25672
TRI 1202 • Ashlee • keystone
Heat 45 • comments 40 • last actor processor
paid $3993.80 8/26 check #1553723
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 25672 • TRI 1202 • heat 45
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