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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25654 • TRI 1202.
Stephanie Davis
dealer or external • Jul 3, 2025, 10:41 AM
@Ashlee O Line 1 is the only line we are going to claim on this WO. It will be a LCI claim as well!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 3, 2025, 1:33 PM
Email sent for preauth to LCI.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 3, 2025, 1:35 PM
Email sent for preauth to LCI. Case#6008691
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Chris Lehnert
dealer or external • Jul 3, 2025, 1:53 PM
@Jules E hey i need a price and part# for a kitchen table base please
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Stephanie Davis
dealer or external • Jul 3, 2025, 4:20 PM
@Chris L @Cole P Please move this while I am on vacation @Ashlee O please let these guys know if you need anything on this claim!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 8, 2025, 2:51 PM
Hi! Lippert is requesting the vendor form for the slide topper be filled out. Can one of you fill it out and get it back to me please? Thanks! I've attached it to in this folder.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Chris Lehnert
dealer or external • Jul 10, 2025, 11:24 AM
@Ashlee O INFO added for this claim
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 10, 2025, 12:50 PM
Form added to Lippert email. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 11, 2025, 4:19 PM
Hi Chris, Lippert is asking what your dealer account number is
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Chris Lehnert
dealer or external • Jul 11, 2025, 4:22 PM
008017 is what i was just told if that dont work let me know and i will try to find it
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 14, 2025, 1:59 PM
Case #: 6008691 Authorize slide topper fabric replacement with 1 hour of labor.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Stephanie Davis
dealer or external • Jul 14, 2025, 4:52 PM
@Cole P Approved to replace slide topper fabric
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Cole Perkins
dealer or external • Jul 15, 2025, 10:40 AM
fabric is on the way po 17203
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Cole Perkins
dealer or external • Jul 22, 2025, 11:16 AM
@Stephanie D fabric has arrived, no shipping and I have put in on the wo
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 22, 2025, 2:57 PM
submitted for payment
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/WO.pdf
Ashlee Olsen
processor • Jul 22, 2025, 2:57 PM
submitted for payment
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 31, 2025, 2:08 PM
paid $514.99 7/31 check #1750102
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25654/COMPLETED WO.pdf
Processed summary
25654
TRI 1202 • Ashlee • forest-river
Heat 17 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $514.99 7/31 check #1750102
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 17 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

25654
TRI 1202 • Ashlee • forest-river
Heat 17 • comments 17 • last actor processor
paid $514.99 7/31 check #1750102
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 25654 • TRI 1202 • heat 17
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