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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25632 • TRI 1202.
Stephanie Davis
dealer or external • Jun 24, 2025, 3:55 PM
@Ashlee O This WO we are claiming lines: 2,4,6,8,9,10,13,17,18,19
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Ashlee Olsen
processor • Jun 24, 2025, 4:43 PM
submitted PA#2345029
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Ashlee Olsen
processor • Jun 25, 2025, 12:31 PM
job 4 06/24/2025sbabbitt@forestriverinc.comNot noted on DAF and has been out of Forest Rivers posession since 03/2024. This would have had happened on the lot job 13 Denied06/24/2025sbabbitt@forestriverinc.comBuilt as designed as we no longer install them with the new rounded roof. @Stephanie D Hi! This was the feedback received from FR. Let me know if you're ok with it or want to respond.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Stephanie Davis
dealer or external • Jun 25, 2025, 5:01 PM
@Ashlee O I am ok with this for those 2 jobs.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Ashlee Olsen
processor • Jun 25, 2025, 5:49 PM
approved job 2 .1 job 4 denied Not noted on DAF and has been out of Forest Rivers posession since 03/2024. This would have had happened on the lot job 6 .5 job 8 .1 job 9 .2 job 10 .1 job 13 denied Built as designed as we no longer install them with the new rounded roof. job 17 .1 NOVCB job 18 .2 job 19 .2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Stephanie Davis
dealer or external • Jun 26, 2025, 10:59 AM
@Jules E Approved to order parts for: line 1 (we may have this screw cap cover in stock for the fridge) line 6 fan motor line 10 magnet key hook line 17 hub cap line 19 light Please let @Chris L or @Cole P know if these parts come in while I am on vacation.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Jules Elmore
dealer or external • Jun 26, 2025, 11:30 AM
@Stephanie D Do we have the model of the fan for job 6?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Stephanie Davis
dealer or external • Jun 26, 2025, 3:30 PM
@Jules E Tag photo is attached!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Jules Elmore
dealer or external • Jun 27, 2025, 9:07 AM
@Stephanie D I sent in the photo and got this reply: Yeah unfortunately that tag doesn’t give me much. If you know the model of the vent itself I can find it that way.  
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Stephanie Davis
dealer or external • Jun 27, 2025, 11:19 AM
@Jules E T. Yearout is the tech that done this job and got the photos. May need to get with him and see if he can give more info. I don't know how to access this motor on the vent.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Stephanie Davis
dealer or external • Jun 27, 2025, 11:19 AM
He is on a SC at this moment, or I would go ask now!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Jules Elmore
dealer or external • Jun 27, 2025, 11:26 AM
@Stephanie D There is a tag that has the model number of the vent itself. I believe that is what he is asking for.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Stephanie Davis
dealer or external • Jun 27, 2025, 11:36 AM
@Jules E I have attached a couple of photos of the motor off NTP and the complete fan off FR. Let me know if this helps!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Jules Elmore
dealer or external • Jun 27, 2025, 12:48 PM
@Stephanie D FR says that this unit could have one of 2 vents from 2 different vendors. He just wanted to confirm the model number to be sure we get the correct part.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Stephanie Davis
dealer or external • Jun 27, 2025, 12:55 PM
Confirmed from 2 tech Heng's is vendor.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Jules Elmore
dealer or external • Jun 27, 2025, 1:38 PM
@Stephanie D Parts on order PO#17157. However, on the screw cap cover, FR said those are not parted out per the vendor. I called LCI and she has sent an email to the purchasing department to find out about this. Will let you know.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Jules Elmore
dealer or external • Jul 3, 2025, 9:13 AM
@Stephanie D Parts are here for this work order. I have some screw caps in the NTP cart to see if those will fit. Contacted LCI again about this and he stated they did not have these in their inventory system. The case # so I don't lose it is 5986687.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/WO.pdf
Ashlee Olsen
processor • Jul 30, 2025, 4:41 PM
submitted C#2345029
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 11, 2025, 1:17 PM
paid $431.94 8/5 check #3012716
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25632/COMPLETED WO.pdf
Processed summary
25632
TRI 1202 • Ashlee • nucamp
Heat 19 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $431.94 8/5 check #3012716
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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