iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25629 • TRI 1202.
Ashlee Olsen
processor • Jun 17, 2025, 2:18 PM
@Stephanie D Hi! Do you have pictures for job 8?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 17, 2025, 2:22 PM
@Stephanie D Hi! Do you have pictures for job 8 and 16?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 17, 2025, 2:25 PM
submitted PA#2336905
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 17, 2025, 3:24 PM
FR is requesting these as well. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Stephanie Davis
dealer or external • Jun 17, 2025, 3:40 PM
They are there now, sorry!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 18, 2025, 1:42 PM
approved line 1 .2 line 2 .2 line 3 .2 line 4 .2 line 5 .3 line 6 .2 line 7 .3 line 8 .1 line 9 .3 line 10 .1 line 11 .2 line 12 1.5 line 13 .2 line 14 .2 line 15 .2 line 16 .2 line 17 .2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Stephanie Davis
dealer or external • Jun 18, 2025, 4:48 PM
@Ashlee O I sent you an email about this claim on line 12. Hope you're having a good week!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 18, 2025, 6:49 PM
Hi! Can you send it again please? I don't have an email from you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Stephanie Davis
dealer or external • Jun 19, 2025, 10:01 AM
The email was just sitting in my drafts! I sent it now.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 19, 2025, 12:12 PM
Email sent to FR regarding line 12
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 19, 2025, 2:21 PM
@Stephanie D FR feedback line 12: After reviewing the additional photos, you should be able to overlay the two ceiling panels. I can authorize 3 hours for this repair. I have put the claim into feedback to allow you to add this information and edit your submitted labor. Please let me know if this will work
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 9:50 AM
Yes, that will work for ceiling panels. Plus, we will need to order seam tape as well, if you need to let them know that as well.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 9:57 AM
@Jules E approve to order parts for line 6 line 12- for this line we will need 2 ceiling panels and seam tape.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Jules Elmore
dealer or external • Jun 20, 2025, 11:12 AM
@Stephanie D Do you know the measurement on the drawer guide?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 11:28 AM
15.5"
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Jules Elmore
dealer or external • Jun 20, 2025, 11:45 AM
@Stephanie D Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 2:22 PM
line 12 approved 3 hours- 2 ceiling panels
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Jules Elmore
dealer or external • Jun 23, 2025, 10:37 AM
@Stephanie D Waiting on FR for a couple of part numbers.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Jules Elmore
dealer or external • Jun 23, 2025, 2:38 PM
@Stephanie D Parts on order PO#17142
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Jules Elmore
dealer or external • Jun 23, 2025, 2:45 PM
@Stephanie D The seam tape is sold by the roll. I attached the email here.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Jules Elmore
dealer or external • Jun 25, 2025, 1:48 PM
@Stephanie D Parts are here.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/WO.pdf
Ashlee Olsen
processor • Jun 30, 2025, 4:27 PM
submitted C#2336905
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 9, 2025, 12:55 PM
paid $1552.91 7/8 check # 2998052
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25629/COMPLETED WO.pdf
Processed summary
25629
TRI 1202 • Ashlee • nucamp
Heat 25 • comments 23 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1552.91 7/8 check # 2998052
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops