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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25627 • TRI 1202.
Ashlee Olsen
processor • Jun 20, 2025, 2:09 PM
submitted PA#KZ609919
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 2:29 PM
@Stephanie D KZRV Feedback WO 25627: JS 6/20/25 Line 1 vendor requires a clear readable photo of the mfg stickers off the toilet
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 2:31 PM
I already added the one you have on here, maybe they think it's not clear enough?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 3:30 PM
@Ashlee O I have added 2 more tag photos for the toilet!!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 3:47 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 3:47 PM
line 1 sent to vendor line 5 sent to vendor Case#5970202
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jun 24, 2025, 4:50 PM
@Stephanie D KZRV Feedback RO 25627: JS 6/24/25 Line 5 Lippert is asking for;Can you please provide the following information? • Photos of each hinge from the inside with the door open • Photos of the inner frame measurements at the top, the middle, and the bottom. I have attached a photo for reference. • Photos of the striker plate
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Jun 24, 2025, 4:52 PM
@Ashlee O Cust picked unit up for a trip, I will get these as soon as it returns to Tri-Am.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jun 24, 2025, 4:54 PM
Sounds good, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 12:14 PM
Requested photo's added to KZRV
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 1:41 PM
@Stephanie D WO 25627 KZRV feedback: The measurements are not correct. With the door open, measure interior opening from left to right.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Jul 15, 2025, 1:44 PM
Calling customer now to see if he can just bring the unit in, so we can do what needs to be done for him.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 15, 2025, 3:21 PM
@Stephanie D Here's an example of what they're looking for
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/Sample photo email.pdf
Ashlee Olsen
processor • Jul 24, 2025, 12:31 PM
@Stephanie D Good morning! KZ is requesting an update on this one. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Jul 24, 2025, 4:29 PM
@Ashlee O I have to email this customer to get ahold of him. I attached a snip-it for proof I am reaching out to gather needed information.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 24, 2025, 5:42 PM
Notes made in KZRV
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 25, 2025, 12:55 PM
KZRV feedback: KZ will wait one more week and if no additional information is provided, this claim may be denied
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Jul 25, 2025, 1:21 PM
I let the customer know that we really need to get the requested information or they were going to deny the claim in 1 week. Hopefully he will get the unit here or get the measurements.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 26, 2025, 3:48 PM
Thank you, I will just leave this folder in the info needed folder until we have that back
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 28, 2025, 4:56 PM
Photo's added to KZ
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 29, 2025, 3:45 PM
pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Jul 31, 2025, 1:20 PM
@Stephanie D WO 25627 KZRV feedback: Unfortunately, the measurements were not taken correctly. These should be taken from the front side and show the width of the opening.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Aug 2, 2025, 2:35 PM
I finally have the unit here and I hope the photos I attached are what they need for a decision.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Aug 4, 2025, 1:19 PM
Sent email with photo's
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Aug 4, 2025, 1:30 PM
@Stephanie D KZRV feedback: The last photo's is the only one that is correct. Your tech is to measure the inside opening of the door with the door open, from one side of the opening to the other side.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 10:25 AM
@Stephanie D WO 25627 KZRV feedback: What do you want to do with this door repair? I can deny that line and you can resubmit when you get the proper photos. This will allow you to move forward with the other repairs.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Aug 7, 2025, 2:31 PM
Yes, please do that and I will move with the other repairs. The customer just decided a very few mins ago that he will live with the door.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 3:14 PM
approved job 1 Thank you for the information. I am authorizing to replace part number Waste ball seal replacement part 42141. Case #FD639982 job 2 denied-maintenance job 3 .1 job 4 0.05 job 5 denied-dealer to resubmit when they can provide proper photo's job 6 .3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Stephanie Davis
dealer or external • Aug 8, 2025, 3:10 PM
@Cole P Approved to order the following Line 1: Ball seal, KZ provided the part number when they approved it (part number 42141) Line 6: exterior slide out end caps.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Cole Perkins
dealer or external • Aug 12, 2025, 3:48 PM
@Stephanie D ball seal ordered
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Ashlee Olsen
processor • Aug 26, 2025, 11:54 AM
submitted C#KZ609919
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/COMPLETED WO.pdf
Tessa Coffey
dealer or external • Aug 26, 2025, 2:05 PM
@Stephanie D ball seal here s/o g-l
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25627/WO.pdf
Processed summary
25627
TRI 1202 • Ashlee • unknown
Heat 34 • comments 32 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Stephanie D ball seal here s/o g-l
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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