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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25610 • TRI 1202.
Ashlee Olsen
processor • Jun 20, 2025, 1:47 PM
@Stephanie D Hi! Just a heads up, this unit has one or more active campaigns/advisories.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 1:47 PM
@Stephanie D Hi! Just a heads up, this unit has one or more active campaigns/advisories.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 1:50 PM
@Stephanie D this has an open recall, are you performing the recall with this remedy or will that be separate?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 2:22 PM
On it! Thanks
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 3:31 PM
I will be submitting on another WO
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 4:00 PM
submitted PA#2341615
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Ashlee Olsen
processor • Jun 23, 2025, 1:35 PM
approved 3.5 06/23/2025sbabbitt@forestriverinc.comThis should have been on the claim with the skylight. TIme is sufficient to replace the ceiling panel. This is a 50/50 split from the damage caused from the skylight.FeedbackAuthorized06/23/2025sbabbitt@forestriverinc.comSorry the 50/50 slit is on the chargeback.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Stephanie Davis
dealer or external • Jun 24, 2025, 9:36 AM
@Jules E Approved to order: Panels for ceiling (2) 2" batten (2)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Jules Elmore
dealer or external • Jun 24, 2025, 10:53 AM
@Stephanie D Parts on order PO#17145
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Stephanie Davis
dealer or external • Jul 1, 2025, 10:09 AM
@Jules E Part update please, customer called and is not happy and would like an update.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Jules Elmore
dealer or external • Jul 1, 2025, 11:20 AM
@Stephanie D Just called the customer and it went straight to voicemail. I left him a message to call me back. It looks like his parts were checked in at Atlanta July 1. The tracking number is Ceva  OV90837948
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Jules Elmore
dealer or external • Jul 3, 2025, 12:01 PM
@Stephanie D Parts here. I charged them out since Joe is working on this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 11:51 AM
submitted C#2341615
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25610/COMPLETED WO.pdf
Processed summary
25610
TRI 1202 • Ashlee • forest-river
Heat 13 • comments 13 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
submitted C#2341615
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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