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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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OEM blocked
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Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
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Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25564 • TRI 1202.
Ashlee Olsen
processor • Jun 9, 2025, 6:35 PM
Sent PA to lippert case#5893017
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Jun 11, 2025, 9:16 AM
@Ashlee O We do not have an account with Grand Design. Customer stated to us that LCI told him as long as he brought the unit to a LCI dealer the claim would be approved. Let me know if I need to contact the customer and maybe have them call LCI. I was not sure how this would go on our end from the get-go!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Ashlee Olsen
processor • Jun 11, 2025, 12:55 PM
Ok, let me relay that info back to them & we'll go from there. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Ashlee Olsen
processor • Jun 13, 2025, 11:24 AM
@Stephanie D Lippert feedback: Our tech team has approved 4 grease caps with steel, 2 hours of labor, and the cost of the wheel cap.  Please reply back to this email once the work is completed with a completed work order.  I have attached a warranty claim form in this folder, please fill it out and get it back to me. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Jun 13, 2025, 12:41 PM
@Jules E Approved to order 4 grease caps with steel, 2 hours of labor, and the cost of the wheel cap.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Jun 13, 2025, 12:42 PM
@Ashlee O I have sent an email to the customer asking for the DOP and DOM. As soon as I get that I will get the warranty form attached!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Jules Elmore
dealer or external • Jun 13, 2025, 12:56 PM
@Stephanie D Parts on order PO#17105. Spoke w/ Brent at LCI. He is sending the parts at no charge but the sales order # is 7630889.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Tonya England
dealer or external • Jun 17, 2025, 12:41 PM
@Stephanie D @Jules E Dust caps and plugs are here.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Jun 18, 2025, 12:07 PM
@Jules E We will need the wheel caps as well for this job.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Jules Elmore
dealer or external • Jun 19, 2025, 10:31 AM
@Stephanie D The wheel caps are from Lions Head. Do you have a contact there? I have the part numbers from Grand Design. How do you want to proceed?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Jun 19, 2025, 11:10 AM
I do have a contact. Let me get with Ashlee and see what we need to do.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Jules Elmore
dealer or external • Jun 19, 2025, 12:14 PM
@Stephanie D Okee dokee
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Jul 24, 2025, 4:21 PM
@Ashlee O I am needing your input on this please. We are still needing the wheel caps for the job to be complete. The customer just brought the unit back yesterday. (been gone a few weeks) According to the info Julie added when she was here, they come from Lionshead. Well from the email (I will forward you) Lionshead stated we needed to get the parts from Grand Design. What is your suggestion on this?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Ashlee Olsen
processor • Jul 24, 2025, 5:32 PM
What a mess! My first thought is Lionshead is not wanting to cover the cost, can we just order from them since the cost has already been approved by Lippert? If not, I can contact Grand Design and get their take on the situation too.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Jul 25, 2025, 2:16 PM
Lionshead is not wanting to cover anything I feel like! I just sent an email to Beth and ask if we can order from them. I will update as soon as I hear back!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Aug 14, 2025, 2:58 PM
@Tessa C We need to contact Grand Design and order center pop on cover caps. I am not sure what they are called exactly but this is in your email Cole said. When you reach out to order we need to give the REF # 00834520 with the Attn: Owen Bailey. Cust called Grand Design and this is who he spoke with. Let me know if I can help, this has been a rough one!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Tessa Coffey
dealer or external • Aug 15, 2025, 11:17 AM
Sent over order to Grand Design
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Tessa Coffey
dealer or external • Aug 26, 2025, 9:28 AM
got center caps. but still waiting on tire caps s/o m-r
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Tessa Coffey
dealer or external • Aug 28, 2025, 10:07 AM
TIRE CAPS HERE S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Stephanie Davis
dealer or external • Aug 29, 2025, 1:59 PM
@Chris L this WO is in the serv folder. This will complete my end. I know he was in for another job with your dept. Let me know if I can contact him after my end is completed, please!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/WO.pdf
Ashlee Olsen
processor • Sep 5, 2025, 6:42 PM
submitted Case #5893017
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 11, 2025, 10:05 PM
@Stephanie D WO 25564 Lippert Feedback: Dear Valued Dealer, After reviewing the information provided, we are in need of further details to process your claim. Please see below for items still needed, and if you have any questions feel free to contact us at the number or email below. Copy of Parts Purchase Invoice Brokerage/Freight Invoice PLEASE PROVIDE THE PART INVOICE FOR TIRE COVER AND CAPS.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 12, 2025, 10:21 AM
@Tessa C do you have a copy of the invoice for the tire cover and caps on this claim? It may be in your email, if not we will get Cole to help!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 17, 2025, 9:48 AM
@Tessa C Just to recap what we spoke on this morning. If you are unable to locate this invoice, we may need to get help from @Cole P on this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Tessa Coffey
dealer or external • Sep 17, 2025, 10:03 AM
@Stephanie D just emailed grand design to see if they could send over another copy of the invoice
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Sep 17, 2025, 11:42 AM
@Ashlee O I have attached the requested invoice for the parts.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 17, 2025, 1:34 PM
Thank you! Invoices attached
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 25, 2025, 1:48 PM
paid $468.25 9/25 check #1758304
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25564/COMPLETED WO.pdf
Processed summary
25564
TRI 1202 • Ashlee • unknown
Heat 30 • comments 28 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $468.25 9/25 check #1758304
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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