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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25560 • TRI 1202.
Chris Lehnert
dealer or external • Jun 6, 2025, 10:02 AM
@Jules E @Tonya E hey i need a price and part number for a Thetford short toilet flush valve jayson said there was no tag on the toilet that he could see
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Jules Elmore
dealer or external • Jun 6, 2025, 10:59 AM
@Chris L Can we get a photo of the valve maybe? I will still try to just google it and look.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Chris Lehnert
dealer or external • Jun 10, 2025, 9:45 AM
hey i added a picture of the toilet to the cloud and wo and in ics if that helps still no tag found on the toilet
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Jules Elmore
dealer or external • Jun 10, 2025, 11:24 AM
@Chris L @Tonya E Tonya do you have any suggestions?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Chris Lehnert
dealer or external • Jun 10, 2025, 11:51 AM
can we see what it would cost for just the whole toilet
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Jules Elmore
dealer or external • Jun 10, 2025, 12:08 PM
@Chris L I added the photo here of the Aqua Magic VI. Retail is $179.99 from Keller. Part number is 06-7741. Keller number is 1631833.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Tonya England
dealer or external • Jun 10, 2025, 4:42 PM
@Jules E @Chris L Me Julie just looked up the Aqua Magic VI and if that is what this toilet is we have the valve in stock. Part number 83-1517 $60.99 each.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Cole Perkins
dealer or external • Jun 18, 2025, 9:16 AM
@Jules E Tech just informed me we do not have 1/2" 90* pex couplers, we need those restocked to complete the job
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Jules Elmore
dealer or external • Jun 18, 2025, 11:24 AM
Will get those on reorder
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Jules Elmore
dealer or external • Jun 19, 2025, 1:07 PM
Parts are here
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Cole Perkins
dealer or external • Jun 19, 2025, 2:04 PM
We lost the job, cus said he would do it himself
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Cole Perkins
dealer or external • Jun 19, 2025, 2:04 PM
just stock them
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25560/WO25560.pdf
Processed summary
25560
TRI 1202 • Ashlee • gulf-stream
Heat 12 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Cole Perkins
just stock them
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 12 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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