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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25559 • TRI 1202.
Cole Perkins
dealer or external • Jun 6, 2025, 10:45 AM
@Jules E cus needs pricing for line 1,4 (vacuum breaker), and line 5
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Jules Elmore
dealer or external • Jun 6, 2025, 4:25 PM
@Tonya E The fridge is available through Lowe's. It is 1916616 $1699.99 Vacuum breaker 60P05652A $32.99 in stock in store Fireplace 2022302074 $219.99 She said there was 18 in stock at LCI. Case# 5926562.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Jules Elmore
dealer or external • Jun 10, 2025, 10:14 AM
Make sure the location is set to the Greeneville store. I had to add it to the cart to get a price. Once added it shows up as the $1699.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/Capture.PNG
Cole Perkins
dealer or external • Jun 10, 2025, 10:15 AM
So if our cost is 1699 what is retail?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/Capture.PNG
Cole Perkins
dealer or external • Jun 10, 2025, 10:23 AM
@Jules E followed along and fridge is out of stock please provide pricing on an alternative fridge that is available customer would like their unit soon
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/Capture.PNG
Jules Elmore
dealer or external • Jun 10, 2025, 11:58 AM
6274455 is available for tomorrow. It is also a 19.2 cu ft. It is $2859.99.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/Capture.PNG
Cole Perkins
dealer or external • Jun 10, 2025, 12:28 PM
Is that our cost or Retail?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/Capture.PNG
Jules Elmore
dealer or external • Jun 10, 2025, 12:29 PM
That is retail.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/Capture.PNG
Chris Lehnert
dealer or external • Jun 11, 2025, 4:44 PM
@Jules E @Tonya E HEY just talked to the customer he approved everything so i need to get this fireplace on order i told the customer that the parts department might call for a deposit ,customer is ordering and having his fridge shipped here
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Jules Elmore
dealer or external • Jun 12, 2025, 9:57 AM
@Chris L @Tonya E Fireplace is on order PO#17101.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Chris Lehnert
dealer or external • Jun 12, 2025, 11:06 AM
*
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Jules Elmore
dealer or external • Jun 18, 2025, 10:20 AM
@Chris L @Tonya E We were sent a stove instead of a fireplace. I called LCI and she done a reorder for the fireplace. The sales order is SO-0007643690.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Chris Lehnert
dealer or external • Jun 18, 2025, 10:45 AM
OK
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Jules Elmore
dealer or external • Jun 25, 2025, 12:03 PM
@Chris L Fireplace is here
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25559/WO 25559.pdf
Processed summary
25559
TRI 1202 • Ashlee • nucamp
Heat 16 • comments 14 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Jules Elmore
@Chris L Fireplace is here
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 14 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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