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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25526 • TRI 1202.
Ashlee Olsen
processor • Jun 6, 2025, 11:21 AM
submitted PA#2324967
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Ashlee Olsen
processor • Jun 6, 2025, 12:56 PM
@Stephanie D WO 25526 FR feedback: 06/06/2025jdreier@forestriverinc.comWhat caused the arm to come loose? Was it extended during a storm?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Stephanie Davis
dealer or external • Jun 6, 2025, 2:19 PM
Cust stated it was not out during wind or storm, walked outside and the awning was laying on the railing. This was because the pitch arm fell due to screw on pitch arm was not being tight enough.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Ashlee Olsen
processor • Jun 6, 2025, 2:29 PM
Thanks, notes made in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Ashlee Olsen
processor • Jun 10, 2025, 12:05 PM
FR is reviewing with the vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Ashlee Olsen
processor • Jun 11, 2025, 7:26 PM
@Stephanie D FR feedback: Please see vendor's request below and attach the requested information: Case Number: 5935909 Hello Heather Murillo, Thank you for contacting Lippert Customer Care Center. Do you have photos showing the issue with the pitch arm?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Stephanie Davis
dealer or external • Jun 12, 2025, 10:25 AM
@Ashlee O The tech tightened the pitch arm while he was at the unit, should I have the customer send a photo of the arm bent?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Ashlee Olsen
processor • Jun 16, 2025, 11:15 AM
approved 1.5 Authorized06/16/2025hmurillo@forestriverinc.comPLEASE NOTE!! This authorization is for FABRIC ONLY. Anything additional will result in the claim being denied. If you need assistance finding the correct part, please reach out to our parts rep, Juan, at jramirez@forestriverinc.com and let him know you have been authorized for fabric only. Case Number: 5935909 VIN: SJ048126 Hello Heather Murillo, Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new awning fabric and 1.5 hours of labor.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Stephanie Davis
dealer or external • Jun 16, 2025, 1:43 PM
@Jules E Approved to order part for line 1.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Jules Elmore
dealer or external • Jun 16, 2025, 2:22 PM
@Stephanie D Part on order PO#17118.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Jules Elmore
dealer or external • Jun 25, 2025, 10:03 AM
@Stephanie D Part is here!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/WO.pdf
Ashlee Olsen
processor • Jul 28, 2025, 1:18 PM
submitted C#2324967
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 11, 2025, 1:16 PM
paid $627.16 8/11 check #3012716
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25526/COMPLETED WO.pdf
Processed summary
25526
TRI 1202 • Ashlee • nucamp
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $627.16 8/11 check #3012716
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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