iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.2h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25523 • TRI 1202.
Ashlee Olsen
processor • May 29, 2025, 12:31 PM
submitted PA03860770
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 2, 2025, 12:10 PM
Emailed Keystone for a status update
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 3, 2025, 10:27 AM
Sent to vendor
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 4, 2025, 1:03 PM
@Stephanie D Keystone feedback: Damage is not covered under KRV's Limited Warranties
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 1:23 PM
Ashlee, customers noticed this while doing the walk thru.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 1:24 PM
The unit had not left the lot. @Ashlee O
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 4, 2025, 1:39 PM
Thanks! I emailed Keystone to see what I can do to get this one approved,
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 2:00 PM
@Ashlee O @Chris B Per Chris B this looks to be damage from the manufacture prior to delivery. Not on the DAF due to the seating was not sat on.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Chris Balderrama
processor • Jun 4, 2025, 2:02 PM
Ashlee Olsen This couch was repaired at the factory and it didn’t hold. They should have replaced it at the factory but we know how that goes. Take another crack at them and push. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 4, 2025, 2:37 PM
On it!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 5, 2025, 11:20 AM
Here's the response I got from Keystone this morning: Good morning,   This was not noted on the DAF and the unit has been on the dealer lot for nearly a year.  Keystone respectfully stands behind this denial.  
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Chris Balderrama
processor • Jun 5, 2025, 11:37 AM
The DAF wont hold, but being on the lot for a year kills it.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Chris Balderrama
processor • Jun 5, 2025, 12:26 PM
Ashlee Olsen Can you take a crack at Lippert? Explain to them this unit was just sold 30 days ago and we would appreciate some Goodwill towards the customer.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Chris Balderrama
processor • Jun 5, 2025, 12:27 PM
Cole Perkins
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 5, 2025, 1:59 PM
Email sent to Lippert, I'll keep in touch when they respond!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 6, 2025, 12:54 PM
Case#5923597
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 9, 2025, 11:57 AM
@Stephanie D Here's the response I got back: Good morning, Ashlee, Thank you for your patience. This looks like a cut, which would not be covered under warranty. Do you have the emails from the factory discussing this cut being "fixed"?Let us know if you have any questions.Thanks again!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Stephanie Davis
dealer or external • Jun 9, 2025, 2:07 PM
@Cole P Thank you, Ashlee!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 9, 2025, 3:09 PM
@Chris B
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Cole Perkins
dealer or external • Jun 9, 2025, 3:17 PM
Stephanie contact the customer to update them and give them keystones number to maybe sway them , I will talk to Russ.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Cole Perkins
dealer or external • Jun 9, 2025, 3:56 PM
@Stephanie D @Jules E Per Russ unit is not in customers name, order in damaged piece so that customer can pick up unit.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Jules Elmore
dealer or external • Jun 10, 2025, 11:21 AM
@Stephanie D @Tonya E Piece is on order PO#17093. Danielle at LCI said this was in stock and the expected ship date is the 13th.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Stephanie Davis
dealer or external • Jun 10, 2025, 11:25 AM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Jules Elmore
dealer or external • Jun 12, 2025, 9:05 AM
@Stephanie D Got confirmation of shipment with R&L.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Jules Elmore
dealer or external • Jun 16, 2025, 10:20 AM
@Stephanie D this furniture piece is here.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Stephanie Davis
dealer or external • Jun 16, 2025, 1:09 PM
@Ashlee O We ordered the seating for the customer to be taken care of, and it is here. Cole has closed the WO order up on our end. Just thought I would let you know what we ended up doing on this end of it!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Ashlee Olsen
processor • Jun 16, 2025, 2:33 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Stephanie Davis
dealer or external • Jun 17, 2025, 9:36 AM
@Jules E Tech stated this is not the correct seating, we will another seating for this job.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Jules Elmore
dealer or external • Jun 18, 2025, 8:28 AM
@Stephanie D This is taken care of and LCI is sending the correct one. I will keep you updated on this as it goes.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Cole Perkins
dealer or external • Jul 30, 2025, 11:39 AM
@Stephanie D @Chris L the right color seat has arrived butttt its the wrong side I have contacted LCI and let them know the customer is hot let me know if we need to install cameras chris
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25523/WO.pdf
Processed summary
25523
TRI 1202 • Ashlee • nucamp
Heat 32 • comments 30 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Cole Perkins
@Stephanie D @Chris L the right color seat has arrived butttt its the wrong side I have contacted LCI and let them know the customer is hot let me know if we need to install cameras chris
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops