iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25508 • TRI 1202.
Ashlee Olsen
processor • Jun 2, 2025, 2:05 PM
@Stephanie D Hi! Do you have pictures for line 10?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Ashlee Olsen
processor • Jun 2, 2025, 2:11 PM
Saved as draft PA#2318868, waiting for pictures for line 10
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Ashlee Olsen
processor • Jun 2, 2025, 5:11 PM
submitted PA#2318868
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Ashlee Olsen
processor • Jun 3, 2025, 10:33 AM
@Stephanie D FR feedback: RO 25508 Feedback06/03/2025MUnderwood@forestriverinc.comPLEASE SUBMIT A PHOTO OF THE MANUFACTURER DATA TAG WITH SERIAL/MODEL NUMBERS OF BOTH ACS AS VENDOR WILL REQUIRE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Ashlee Olsen
processor • Jun 4, 2025, 12:39 PM
approved line 1 .5 line 2 .4 line 3 .5 line 5 .1 line 6 .1 line 7 .1 line 8 .3 line 9 .2 line 10 1 Authorized install line 11 .5 line 12 .1 line 13 .5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 3:47 PM
@Jules E Approved to order parts for: Line 2 line 3 line 7 line 9 line 11 line 13
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 8:31 AM
@Stephanie D I am a little confused. Is Job 11 needing parts or did you mean to order the freeze sensors on Job 10?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 8:48 AM
@Stephanie D Also, is the compartment door the keyed alike or just normal?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Stephanie Davis
dealer or external • Jun 5, 2025, 8:54 AM
My mistake on job 10 and the freeze sensors, we do need to order 2 freeze sensors for job 10 nothing for 11. Should be key alike because it is a Cedar Creek.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Jules Elmore
dealer or external • Jun 6, 2025, 10:42 AM
@Stephanie D Almost got this one complete. Been emailing and on the phone with FR trying to help insure that we get the correct parts ordered.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Stephanie Davis
dealer or external • Jun 6, 2025, 12:16 PM
Just let me know when the correct parts are all here, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Jules Elmore
dealer or external • Jun 6, 2025, 12:33 PM
@Stephanie D PARTS ON ORDER PO#17085. I DID ASK FOR THE DOORS TO BE PREDRILLED.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Jules Elmore
dealer or external • Jul 2, 2025, 9:24 AM
@Stephanie D I got an email from FR about this order. I have attached a snip it of it here in dropbox but this is what they are asking for. S5020375 17085 25508   We are trying to get this order shipped out to you. Production is out for the holiday this week and next. So we are going to need some measurements for the middle hinge placement on this door 12 ½” X 73” pantry door. This way we can get the holes pre drilled for you. Thank You
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Stephanie Davis
dealer or external • Jul 2, 2025, 11:17 AM
@Jules E You may need to speak to Cole about getting these due to the unit is not here. @Cole P Please advise what we should do.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Jules Elmore
dealer or external • Jul 2, 2025, 11:40 AM
@Stephanie D He said that it didn't need to be predrilled so I emailed FR to let them know.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Cole Perkins
dealer or external • Jul 11, 2025, 12:08 PM
Parts are here for this ticket. We can contact customer to bring in unit for repairs
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 11:50 AM
@Stephanie D Good morning! Can you upload a completed WO for this one please? Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Stephanie Davis
dealer or external • Aug 7, 2025, 2:48 PM
Goodness gracious girl, it's there now!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/WO.pdf
Ashlee Olsen
processor • Aug 7, 2025, 3:17 PM
@Stephanie D Hi! What is the shipping charge on job 1 for, there is no part being claimed.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 8, 2025, 2:20 PM
I am adding the WO with the shipping on the correct line, sorry I didn't catch that! I also attached an invoice with the parts and shipping as well.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 8, 2025, 5:37 PM
@Stephanie D Sorry, I'm not seeing where you added them
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Aug 12, 2025, 5:00 PM
@Ashlee O I think this is the correct one with the shipping.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/COMPLETED WO FOR CORRECT SHIPPING.pdf
Ashlee Olsen
processor • Aug 12, 2025, 5:20 PM
submitted C#2318868
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/COMPLETED WO FOR CORRECT SHIPPING.pdf
Ashlee Olsen
processor • Aug 26, 2025, 1:30 PM
paid $1166.75 8/19 check #3021183
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25508/COMPLETED WO FOR CORRECT SHIPPING.pdf
Processed summary
25508
TRI 1202 • Ashlee • nucamp
Heat 28 • comments 24 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1166.75 8/19 check #3021183
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops