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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25503 • TRI 1202.
Ashlee Olsen
processor • May 23, 2025, 3:05 PM
submitted PA#2309938
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Ashlee Olsen
processor • May 27, 2025, 11:30 AM
approved .2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Stephanie Davis
dealer or external • May 28, 2025, 11:19 AM
@Jules E Approved to order part for line 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Jules Elmore
dealer or external • May 28, 2025, 12:38 PM
@Stephanie D @Tonya E Part on order PO#17048.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 4:28 PM
@Jules E Part update please
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Jules Elmore
dealer or external • Jun 4, 2025, 4:37 PM
@Stephanie D This part came today. I just got it inventoried.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 4:55 PM
@Jules E Will this part go back into our inventory? That is what my note says, do you have any info on it?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Stephanie Davis
dealer or external • Jun 5, 2025, 10:50 AM
@Jules E I believe I figured this out from the note on the paper you left. This is what Russ had you order, and it is in inventory. I will just charge this and the shipping out and that should clean this up!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 11:10 AM
@Stephanie D I am confused? Russ didn't have me order this part. I just ordered it when you sent me the approval on May 28. Am I crazy?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Stephanie Davis
dealer or external • Jun 5, 2025, 12:18 PM
@Jules E I attached a photo on this folder where part was ordered! I do have this completed now, I hope!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/WO.pdf
Ashlee Olsen
processor • Jun 5, 2025, 2:15 PM
submitted C#2309938
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 5, 2025, 4:49 PM
@Stephanie D @Jules E WO 25503 Pending part return Feedback06/05/2025tmanges@forestriverinc.comThe vendor is requesting the part be returned for testing . Please add tracking and resummit the claim.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 19, 2025, 3:29 PM
Hi guys! Just a quick reminder for this part return. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 11:01 AM
I apologize for the delay on this. I have attached the tracking number.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 11:09 AM
@Ashlee O I have a question, would I move this back to submit folder now?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 1:44 PM
Hey! With the parts return folder, usually we will just have you tag me in the comment saying the tracking info has been added/part has been shipped off, and after I relay that info back to the manufacturer, I will move it to the claims in process folder. Thanks for asking!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 9, 2025, 12:45 PM
paid $78.05 7/8 check #2994437
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25503/COMPLETED WO.pdf
Processed summary
25503
TRI 1202 • Ashlee • forest-river
Heat 19 • comments 17 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $78.05 7/8 check #2994437
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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