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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 7 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25500 • TRI 1202.
Cole Perkins
dealer or external • Jun 2, 2025, 11:23 AM
@Jules E need pricing for parts on line 1,3 (whole fabric),4,5, and 6
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25500/WO 25500.pdf
Jules Elmore
dealer or external • Jun 4, 2025, 10:33 AM
Job 1- light w/o switch F100073875 $9.99 not in stock light w switch F100040874 $7.99 in stock Job 3- Fabric only- R3108056NS.418L $729.99 will fit metal weathershield Awning & tube 915NS18.00TUL $1215.99 this is sandstone but does not have the metal weather weathershield and rolls up white. 915NR18.30TUL $1215.99 no metal weathershield rolls up black. They no longer make awnings with the meatal weathershield. Job 4- JR10015 25' $15.99 JR10061 50' $23.99 JR10111 100' $41.99 These are in stock Job 5- F100033445 $10.99 in stock Job 6- Backsplash NLA & no direct replacement.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25500/WO 25500.pdf
Cole Perkins
dealer or external • Jun 4, 2025, 10:41 AM
@Jules E is the backsplash on the shelf behind you available?
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25500/WO 25500.pdf
Cole Perkins
dealer or external • Jun 4, 2025, 10:58 AM
Also when you say in stock is that in our store or in FR
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25500/WO 25500.pdf
Jules Elmore
dealer or external • Jun 4, 2025, 11:39 AM
There are 4 pices 10-22016A $20.38 and in stock is in our store.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25500/WO 25500.pdf
Cole Perkins
dealer or external • Jun 5, 2025, 10:06 AM
@Jules E can I get a price on the awnings you added that do not have the weathershield but without the roller tubes
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25500/WO 25500.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 11:07 AM
R3310524NS.418L Sandstone $729.99 vinyl and rolls up white R3310524NR.318L Onyx $729.99 vinyl and rolls up black These are both fabric only.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25500/WO 25500.pdf
Processed summary
25500
TRI 1202 • Ashlee • forest-river
Heat 7 • comments 7 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Jules Elmore
R3310524NS.418L Sandstone $729.99 vinyl and rolls up white R3310524NR.318L Onyx $729.99 vinyl and rolls up black These are both fabric only.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 7 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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