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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25453 • TRI 1202.
Ashlee Olsen
processor • May 15, 2025, 11:41 AM
submitted C#2300045
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Ashlee Olsen
processor • May 15, 2025, 12:05 PM
@Stephanie D FR feedback: Please submit a photo of the axle tag.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Ashlee Olsen
processor • May 16, 2025, 11:31 AM
Pending vendor
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Ashlee Olsen
processor • May 19, 2025, 11:24 AM
approved 2 05/19/2025cpeterson@forestriverinc.comAUTHORIZED PER VENDOR: Case 5865835 I authorize 4 steel grease caps complete, any affected center caps and 2 hours labor.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Stephanie Davis
dealer or external • May 19, 2025, 2:19 PM
@Jules E Approved to order 4 steel grease caps complete and one center cap.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Jules Elmore
dealer or external • May 20, 2025, 12:42 PM
@Stephanie D @Tonya E Parts on order PO#17022. I had to also order the rubber plug because it does not come with the dust cap. LCI also said that the center cap is an OEM part. I have this exact part number for the center cap in stock that I ordered from FR in Feb.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Tonya England
dealer or external • May 22, 2025, 3:45 PM
@Stephanie D @Jules E Center cap is here. Still waiting on the rubber plug.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Jules Elmore
dealer or external • May 27, 2025, 1:43 PM
@Stephanie D @Tonya E Parts are here now for this work order. Both of the LCI invoices are attached.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Stephanie Davis
dealer or external • May 28, 2025, 8:54 AM
Thank you, Jules!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/WO.pdf
Ashlee Olsen
processor • May 28, 2025, 12:55 PM
submitted C#2300045
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 5, 2025, 4:55 PM
paid $352.01 6/3 check #2977715
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 5, 2025, 4:56 PM
@Stephanie D total labor for 2 hours on FR site is $330.00, not the $350.00 listed here, so just wanted to note the difference
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 6, 2025, 10:16 AM
That is my fault I did not change the labor rate to 165.00. I will take care of this on my end! Thanks.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25453/COMPLETED WO.pdf
Processed summary
25453
TRI 1202 • Ashlee • nucamp
Heat 13 • comments 13 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Stephanie Davis
That is my fault I did not change the labor rate to 165.00. I will take care of this on my end! Thanks.
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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