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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 24 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25438 • TRI 1202.
Ashlee Olsen
processor • May 15, 2025, 3:44 PM
submitted PA#2300792
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Ashlee Olsen
processor • May 15, 2025, 6:14 PM
approved line 1 .25 line 2 .25
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Stephanie Davis
dealer or external • May 16, 2025, 4:07 PM
I didn't change job 1 on the WO to warranty like I needed to. The jacks have a TSB as well, can we add that to the claim in Forest River? I will change the WO on my end and add to the folder if you can add it. If not, I will make a new WO and submit to you! This was my boo boo, sorry!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Ashlee Olsen
processor • May 16, 2025, 5:31 PM
submitted PA2302447 (line 1 only)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Ashlee Olsen
processor • May 16, 2025, 5:31 PM
No worries! I have that PA submitted now
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Ashlee Olsen
processor • May 19, 2025, 11:23 AM
@Stephanie D FR feedback: 05/19/2025laleman@forestriverinc.complease attach a photo of the left rear jack tube showing the crimps - you currently only have 3 of the 4 jacks showing the crimp attached, thanks.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Ashlee Olsen
processor • May 21, 2025, 11:54 AM
approved 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Stephanie Davis
dealer or external • May 21, 2025, 1:55 PM
Hello, did they approve us to replace all 4 jacks for 1.0? I am just a little confused on this!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Ashlee Olsen
processor • May 21, 2025, 4:50 PM
I apologize Stephanie, I think I put this under the wrong WO. The jacks are still pending.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Stephanie Davis
dealer or external • May 22, 2025, 9:25 AM
Thank you for the update! It's ok I just wanted to make sure.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Ashlee Olsen
processor • May 22, 2025, 2:02 PM
PA#2302447 approved 4 hours
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Stephanie Davis
dealer or external • May 23, 2025, 9:11 AM
@Jules E @Tonya E We have been approved to order parts for line 1. This will 4 jacks, photos are on this folder and in the cloud.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Jules Elmore
dealer or external • May 27, 2025, 3:08 PM
@Stephanie D @Tonya E Parts on order PO#17046.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Jules Elmore
dealer or external • Jun 12, 2025, 9:19 AM
@Stephanie D These parts are here. I don't have an invoice yet.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Stephanie Davis
dealer or external • Jun 12, 2025, 12:06 PM
Thank you, just let me know when you have it in inventory and we will get it on the WO.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Jules Elmore
dealer or external • Jun 12, 2025, 12:32 PM
@Stephanie D 👍
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Jules Elmore
dealer or external • Jun 16, 2025, 3:22 PM
@Stephanie D I finally got an invoice for this and I went ahead and charged everything out.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Stephanie Davis
dealer or external • Jun 16, 2025, 4:16 PM
Ok good! Thank you for letting me know!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/WO.pdf
Stephanie Davis
dealer or external • Jun 17, 2025, 10:41 AM
@Ashlee O This was the claim that was a little confusing where we had 2 different claims on the same WO. This WO is for lines 2 and 6, GE a/c recall 24V771. Claim num in Forest River 2300792.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/COMPLETED WO FOR 2300792 GE AC'S.pdf
Stephanie Davis
dealer or external • Jun 17, 2025, 10:46 AM
@Ashlee O This copy of the WO is for line 1, TSB 85-001-2022 all 4 jacks. The claim num in Forest River is 2302447. The total at the bottom of this one is for both claims. I could not figure a way on my end to separate them. If you have any questions or I have confused, you please reach out.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/COMPLETED WO FOR LINE 1 2302447 TSB51-1576.pdf
Ashlee Olsen
processor • Jun 17, 2025, 12:15 PM
submitted C#2302447
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/COMPLETED WO FOR LINE 1 2302447 TSB51-1576.pdf
Ashlee Olsen
processor • Jun 17, 2025, 12:17 PM
submitted C#2300792
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/COMPLETED WO FOR 2300792 GE AC'S.pdf
Ashlee Olsen
processor • Jun 25, 2025, 3:01 PM
paid $82.50 6/24 check #2990362
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/COMPLETED WO FOR 2300792 GE AC'S.pdf
Ashlee Olsen
processor • Jun 25, 2025, 3:04 PM
paid $3197.60 6/24 check #2990362
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25438/COMPLETED WO FOR LINE 1 2302447 TSB51-1576.pdf
Processed summary
25438
TRI 1202 • Ashlee • forest-river
Heat 26 • comments 24 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $3197.60 6/24 check #2990362
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 24 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

25438
TRI 1202 • Ashlee • forest-river
Heat 26 • comments 24 • last actor processor
paid $3197.60 6/24 check #2990362
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 25438 • TRI 1202 • heat 26
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