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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25422 • TRI 1202.
Cole Perkins
dealer or external • May 9, 2025, 10:50 AM
@Jules E need pricing on bearings and magnets unit is in bay 3
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 9, 2025, 12:55 PM
@Tonya E According to LCI this comes as a bearing kit. Part number is 2023133983 and is $24.99. This can also be found on NTP. The magnet is part number 136447 and is $24.99. The magnet is special order from NTP. These parts have a 5 day lead time from LCI. Case # is 5846968.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Cole Perkins
dealer or external • May 9, 2025, 12:56 PM
Order 4 bearing kits and 1 magnet
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 9, 2025, 1:50 PM
@Tonya E Parts on order PO#16990.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 13, 2025, 3:41 PM
@Chris L the bearing kits are here but still waiting on the magnet.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Cole Perkins
dealer or external • May 14, 2025, 4:54 PM
@Jules E please get a price for a replacement fridge
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 15, 2025, 10:15 AM
These are the 2 options that I found. The LG has been discontinued and I couldn't find one close to the same size. There is a Frigidaire (5021942) that is $1949.99 and a Samsung (6023801) that is $1299.99. I found these on Lowes.com. I have attached the information on the work order with all the information of the specs. The measurements that Chris and I took were 29D x 37W x 70H.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Cole Perkins
dealer or external • May 15, 2025, 10:24 AM
@Jules E customer would like a fridge with no ice maker those both have one
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 15, 2025, 12:56 PM
I am not able to find one without the ice maker on the newer models.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Cole Perkins
dealer or external • May 16, 2025, 3:18 PM
Order Item # 4896394 from Lowes use tax exempt.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 17, 2025, 9:17 AM
I called Lowes this morning to order the fridge. He told me being the amount that it is and the tax exempt that would need to be done in the store. This is not in stock at the store.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Cole Perkins
dealer or external • May 20, 2025, 3:16 PM
Order the fridge plus update needed on magnet
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 20, 2025, 4:53 PM
You want the fridge ordered online? Also the magnet was supposed to come today and didn't so it will probably be tomorrow on the magnet. @Tonya E
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Cole Perkins
dealer or external • May 21, 2025, 9:33 AM
yes order the fridge
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 21, 2025, 10:06 AM
Part on order PO#17028.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 21, 2025, 4:31 PM
Magnet kit is here
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Cole Perkins
dealer or external • May 22, 2025, 9:38 AM
@Jules E Magnet is showing 0 on price, manually fixed it on WO, it needs to be fixed in g2
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Tonya England
dealer or external • May 22, 2025, 1:49 PM
@Jules E @Cole P fridge is here
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Jules Elmore
dealer or external • May 27, 2025, 8:52 AM
All good.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25422/WO 25422.pdf
Processed summary
25422
TRI 1202 • Ashlee • forest-river
Heat 19 • comments 19 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Jules Elmore
All good.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 94/100
Risk pressure 0 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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