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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 27 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25418 • TRI 1202.
Chris Lehnert
dealer or external • May 9, 2025, 10:42 AM
@Jules E needs price a part number for an ac please
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Jules Elmore
dealer or external • May 9, 2025, 4:03 PM
@Chris L I found an AC on Meyer. I uploaded the info to the work order. I am not 100% sure this is the correct one. To find it on Meyer you have to look up ARC13AACW. It only gives a cost. I have emailed Staci at Meyer and asked her to fix the pricing for us. I will keep you posted.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Chris Lehnert
dealer or external • May 13, 2025, 12:24 PM
@Stephanie D Hello can you please send this claim into ge please ext warranty told me its still under 2 year mfg warranty
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/GE AIR.pdf
Ashlee Olsen
processor • May 13, 2025, 12:56 PM
Hi! Are you wanting to replace the entire AC unit? If you could get me the 3C's I'll get this over to GE. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/GE AIR.pdf
Stephanie Davis
dealer or external • May 13, 2025, 12:59 PM
@Chris L I have given the tech required GE appl sheet to complete and send over with the claim. @Ashlee O I will complete the 3c's for you and gather all info and photos for you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/GE AIR.pdf
Stephanie Davis
dealer or external • May 13, 2025, 4:21 PM
@Ashlee O I think I have all we will need to submit to GE warranty.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/GE AIR.pdf
Ashlee Olsen
processor • May 13, 2025, 5:03 PM
Email sent to GE for preauth
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Ashlee Olsen
processor • May 13, 2025, 5:05 PM
Email sent to GE for preauth Case #16681670
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Ashlee Olsen
processor • May 15, 2025, 11:16 AM
@Stephanie D GE is asking for a shipping address should the claim be approved. Do you want me to give them your address there at Tri-Am?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Stephanie Davis
dealer or external • May 15, 2025, 11:56 AM
Yes, the address for Tri-Am will be fine.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Ashlee Olsen
processor • May 16, 2025, 11:28 AM
approved 2.5 hours + .5 diag I've added the approval email with instructions to this folder
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Ashlee Olsen
processor • May 16, 2025, 11:29 AM
approved 2.5 hours + .5 diag I've added the approval email with instructions to this folder along with the GE appliance form that will need to be filled out and signed
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Stephanie Davis
dealer or external • May 16, 2025, 3:09 PM
@Jules E Just so you know when the a/c arrives what is going on!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Jules Elmore
dealer or external • May 16, 2025, 3:30 PM
@Stephanie D @Tonya E Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Ashlee Olsen
processor • May 19, 2025, 11:29 AM
Hi! Just got this this morning: Here is FedEx tracking: 452650807760, 452650807750 
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/WO.pdf
Tonya England
dealer or external • May 21, 2025, 5:00 PM
AC is here for this customer @Stephanie D @Chris L @Cole P @Jules E
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Stephanie Davis
dealer or external • May 23, 2025, 11:04 AM
@Chris L Cust is dropping unit off today and I have him an appt for Thursday, May 29.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Stephanie Davis
dealer or external • May 23, 2025, 1:54 PM
@Tonya E Tech was not able to locate the tag on the a/c. Is there a post it for this a/c to make sure who it belongs to?
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Tonya England
dealer or external • May 23, 2025, 2:20 PM
@Stephanie D @Jules E This AC came in on Wednesday. Julie did not mention that she put a tag on it. If I'm Not mistaken she said it was no charge. You will need to verify that with her on Tuesday. I do know there is a small box she put with it. Sorry, I wasn't much help with this one.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Jules Elmore
dealer or external • May 27, 2025, 9:45 AM
@Stephanie D @Tonya E Yes, the AC came for this work order Wednesday and I did forget to put a tag on it. It was sent no charge from GE for warranty. Sorry about this.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Stephanie Davis
dealer or external • May 27, 2025, 2:01 PM
@Jules E Has the ac been inventoried so we can add to the WO for proof of part? The job is complete!
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Jules Elmore
dealer or external • May 27, 2025, 2:10 PM
@Stephanie D @Emily P We do not inventory parts that are sent no charge right now. Emily is still working out all the details on this. She said that these can be added to the work order as NII for now.
/home/openclaw/nas/Dropbox/TRI 1202/Parts Received- TRI/25418/CUPP PARTS.pdf
Ashlee Olsen
processor • May 27, 2025, 5:18 PM
submitted case #16681670
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 4, 2025, 12:42 PM
@Stephanie D GE is asking for an invoice for service. Do you have one or do you just want the WO sent to them?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 1:19 PM
WO is what has worked in the past for me. If they have an issue let me know and we will do something else.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 4, 2025, 1:26 PM
WO sent to GE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 10, 2025, 2:43 PM
paid Case#: 16681670Order#: 25.08525RV Owner: 25418 CUPP Model/Serial#:  ARC13AACW-MT100108 03/16/24 VIN#: RG000941 FR E TO W Thank you for your email and for the service you've provided. The payment reimbursement has been processed and should arrive within 7-10 business days. If you have any questions, please let us know. If you are not GE Appliances warranty service authorized, you may be asked for an estimate prior to future request being approved. If you are interested in becoming warranty authorized and would like to begin the application process, please follow the link below https://www.geappliances.com/ge/service-and-support/ge-servicer-application-form.htm   Any charges outside the approved labor and diagnostic will be the responsibility of the customer. Such as but not limited to additional labor or parts, disposal fee, etc.ThanksEmerging Products TeamGE Appliances, A Haier Company
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25418/COMPLETED WO.pdf
Processed summary
25418
TRI 1202 • Ashlee • nucamp
Heat 29 • comments 27 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid Case#: 16681670Order#: 25.08525RV Owner: 25418 CUPP Model/Serial#:  ARC13AACW-MT100108 03/16/24 VIN#: RG000941 FR E TO W Thank you for your email and for the service you've provided. The payment reimbursement has
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 27 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

25418
TRI 1202 • Ashlee • nucamp
Heat 29 • comments 27 • last actor processor
paid Case#: 16681670Order#: 25.08525RV Owner: 25418 CUPP Model/Serial#:  ARC13AACW-MT100108 03/16/24 VIN#: RG000941 FR E TO W Thank you for your email and for the service you've provided. The payment reimbursement has
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 25418 • TRI 1202 • heat 29
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