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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
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Claim threads with processed comment intelligence attached.
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217
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30
Comment threads already signaling elevated conflict or pressure.
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1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25396 • TRI 1202.
Ashlee Olsen
processor • May 5, 2025, 11:20 AM
submitted PA03847909
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Ashlee Olsen
processor • May 9, 2025, 12:25 PM
Still pending in Keystone, emailed them for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Ashlee Olsen
processor • May 12, 2025, 3:11 PM
approved 12
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Ashlee Olsen
processor • May 12, 2025, 3:13 PM
approved 12 KRVApproved to replace rear filon
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Stephanie Davis
dealer or external • May 12, 2025, 4:12 PM
@Jules E @Tonya E Approved to order rear wall Exterior Filon and any decal that is on the back wall.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • May 13, 2025, 1:02 PM
@Chris B @Stephanie D @Tonya E Need measurements of this back wall filon to order.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Stephanie Davis
dealer or external • May 13, 2025, 1:16 PM
@Jules E not sure if the unit is here. You may need to check on that for the measurements.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • May 14, 2025, 8:55 AM
Parts on order PO#17003.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • May 14, 2025, 9:03 AM
@Stephanie D I forgot to @ you sorry.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Stephanie Davis
dealer or external • May 22, 2025, 10:33 AM
@Jules E @Tonya E We will need adhesive for this job? If not, we will need to order at least 6 tubes of 3M adhesive please. I just thought of this!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Tonya England
dealer or external • May 22, 2025, 4:38 PM
@Stephanie D @Jules E Adhesive is on order on PO 17036
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • May 27, 2025, 9:06 AM
@Stephanie D @Tonya E Tonya ordered 24 of this from FR. Keystone told me to just out source locally. Let me know if this will work.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Stephanie Davis
dealer or external • May 27, 2025, 9:09 AM
Yes, we will need an invoice attached to the folder to prove price when these come in, please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Tonya England
dealer or external • May 27, 2025, 9:24 AM
@Jules E @Stephanie D I ordered the 3M adhesive for Black. I did order 12 extra tubes.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • May 27, 2025, 9:41 AM
@Stephanie D @Tonya E I am so sorry that I forgot this on Wednesday before I was off on vacation. One of the decals was damaged and I just reordered on PO#17003A.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 4:33 PM
@Jules E update on part please
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • Jun 4, 2025, 4:46 PM
@Stephanie D STILL SHOWS OPEN ORDER ON FR. WILL REACH OUT AND ASK
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 11:16 AM
@Stephanie D This is from Jeff @FR on the update. We were conducting inventory at the end of May, and unable to pull from production. Order is in shipping and they are processing order again and going in date order. They expect to get this shipped out this week.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • Jun 16, 2025, 1:25 PM
@Stephanie D The adhesive is here!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Stephanie Davis
dealer or external • Jun 16, 2025, 2:34 PM
@Jules E Did the Exterior Filon for this one come in yet?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Jules Elmore
dealer or external • Jun 16, 2025, 2:45 PM
@Stephanie D Yes, the sticker is over here on my wall.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/WO.pdf
Ashlee Olsen
processor • Sep 22, 2025, 5:05 PM
Submitted CLAIM18923
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Ashlee Olsen
processor • Sep 29, 2025, 2:57 PM
@Stephanie D Keystone feedback: DO you need to claim the filon?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 6, 2025, 9:40 AM
@Ashlee O Good morning! I was just reaching out for an update on this claim. I may have confused myself (as usual :) ... We claimed the Fillon on rear wall that was approved previously by them per a phone call to Cole.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 6, 2025, 11:31 AM
Good morning! Claim is still "requiring feedback", asking if we need to claim the filon. I got a phone call from you last week and I thought you were going to look into it & get back to me. I am not seeing the filon on this WO, so if you're still wanting to claim it, I can add it, easy peasy!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 6, 2025, 12:53 PM
OHHHH!!! Girl, I have been looking high and low for this since the phone call to you last week! Yes, we need to just add the Filon and the shipping. I am so sorry for all this mess just because I forgot to add the Filon. Filon part number: 525705 and the shipping was 143.21.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 6, 2025, 2:39 PM
Thank you! What was the parts total, I just want to make sure it matches.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 6, 2025, 4:29 PM
I have asked for a copy of the invoice from upstairs to get the shipping. I wasn't able to pull it up on the website. @Cole P stated HR is not in the office and he will gather this for me tomorrow!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Cole Perkins
dealer or external • Oct 6, 2025, 4:58 PM
@Stephanie D YOU SAID KZ
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Oct 8, 2025, 11:07 AM
@Ashlee O I have added and made sure the completed wo with the filon and shp is on here!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/COMPLETED WO.pdf
Ashlee Olsen
processor • Oct 8, 2025, 12:44 PM
submitted CLAIM18923 with filon
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/completed wo with filon and shp.pdf
Ashlee Olsen
processor • Oct 31, 2025, 2:22 PM
submitted CLAIM18923 with filon C3862442
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/completed wo with filon and shp.pdf
Ashlee Olsen
processor • Oct 31, 2025, 2:22 PM
Paid $2628.41 10/30 check #1564116
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25396/completed wo with filon and shp.pdf
Processed summary
25396
TRI 1202 • Ashlee • keystone
Heat 46 • comments 46 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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