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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 92/100
Risk pressure 2 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25391 • TRI 1202.
Ashlee Olsen
processor • May 4, 2025, 7:30 PM
submitted PA#KZ605538
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Ashlee Olsen
processor • May 5, 2025, 11:24 AM
approved line 1 .3
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Stephanie Davis
dealer or external • May 5, 2025, 1:08 PM
@Jules E @Tonya E Approved to order part for line 1. Photos of measurements in the cloud and on the WO.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Jules Elmore
dealer or external • May 6, 2025, 11:17 AM
@Stephanie D Part on order on PO#16974.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Ashlee Olsen
processor • May 8, 2025, 2:25 PM
@Stephanie D Hi! Is this ready to submit? If so, can you upload a completed WO for me please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Stephanie Davis
dealer or external • May 8, 2025, 2:42 PM
@Ashlee O I am not ready to submit, the part is on order. I don't know what I was doing!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Ashlee Olsen
processor • May 8, 2025, 3:11 PM
Ok, I'll move it back to the approved folder. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Stephanie Davis
dealer or external • May 22, 2025, 1:20 PM
@Jules E Cust would like an update on part please.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Jules Elmore
dealer or external • May 27, 2025, 9:19 AM
@Stephanie D I just asked for an update. I will let you know as soon as I hear back.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Jules Elmore
dealer or external • May 30, 2025, 9:56 AM
@Stephanie D This part came in today. It is the wrong thing. KZ sent an entertainment countertop. I have sent over photos to KZ. Will keep you posted.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Stephanie Davis
dealer or external • May 30, 2025, 4:09 PM
Thank you! Cust has been notified.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 4:47 PM
I finally got the reorder from KZ. It is 0000653077. I will let you know as soon as this gets here.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Stephanie Davis
dealer or external • Jun 17, 2025, 2:09 PM
@Jules E Could we ask for a part update please, customer called and ask.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Jules Elmore
dealer or external • Jun 18, 2025, 9:56 AM
@Stephanie D I have reached out and I will let you know.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Jules Elmore
dealer or external • Jun 19, 2025, 9:25 AM
@Stephanie D This is from KZ about this order: It is not here yet from vendor. May be approximately another week.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Jules Elmore
dealer or external • Jun 25, 2025, 9:48 AM
@Stephanie D CABINET DOOR IS HERE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/WO.pdf
Stephanie Davis
dealer or external • Aug 27, 2025, 11:47 AM
@Ashlee O This is completed now and ready to submit. I think is the one I made the boo boo with, and it ended up in the paid folder. I have not had any luck with moving it over to ready to submit. I must not be doing something right on this! Can you help me out on this, please?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 27, 2025, 11:51 AM
For some reason it was inside another folder, I was able to move it out, so no worries!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 27, 2025, 11:53 AM
submitted C#KZ605538
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/COMPLETED WO.pdf
Ashlee Olsen
processor • Aug 27, 2025, 12:14 PM
approved $103.08 8/27
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25391/COMPLETED WO.pdf
Processed summary
25391
TRI 1202 • Ashlee • k-z-rv
Heat 22 • comments 20 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Ashlee Olsen
approved $103.08 8/27
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 92/100
Risk pressure 2 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

25391
TRI 1202 • Ashlee • k-z-rv
Heat 22 • comments 20 • last actor processor
approved $103.08 8/27
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 25391 • TRI 1202 • heat 22
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