iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
537 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,786
Claim threads with processed comment intelligence attached.
Active last 7d
195
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,226
Claims carrying approval-related conversation signals.
Denial / labor threads
1,690
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25389 • TRI 1202.
Ashlee Olsen
processor • May 13, 2025, 12:52 PM
submitted PA#2297040
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Ashlee Olsen
processor • May 13, 2025, 2:57 PM
@Stephanie D FR feedback: 05/13/2025bvdillon@forestriverinc.comhello, im a bit confused is this to replace the controller or a breaker?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Ashlee Olsen
processor • May 13, 2025, 2:57 PM
@Stephanie D FR feedback: line 3 05/13/2025bvdillon@forestriverinc.comhello, im a bit confused is this to replace the controller or a breaker?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Stephanie Davis
dealer or external • May 13, 2025, 3:53 PM
Tech said replace breaker.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Ashlee Olsen
processor • May 14, 2025, 11:33 AM
FR feedback: We would need a photo of the breaker and all vendor markings on the breaker being replaced.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Ashlee Olsen
processor • May 15, 2025, 11:23 AM
Hey, I'm sorry, but I'm not seeing any additional photo's added
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Stephanie Davis
dealer or external • May 15, 2025, 12:01 PM
Sorry, I must have thought I added them! They are there now and named requested photo to easy identify hopefully.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Ashlee Olsen
processor • May 15, 2025, 12:05 PM
Thanks! Photo's added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Ashlee Olsen
processor • May 15, 2025, 3:06 PM
approved line 2 4 line 3 .5 line 4 .3 line 5 .3 line 7 .5
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Stephanie Davis
dealer or external • May 16, 2025, 2:59 PM
@Jules E Approved to order: line 1: stile for cabinets (tech done measurements and wrote out what is needed. I have attached it in the folder) line 3 breaker (photos on folder) line 7 d-seal for compartment door
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Jules Elmore
dealer or external • May 20, 2025, 1:35 PM
@Stephanie D @Tonya E Parts on order PO#17023.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 4:44 PM
@Jules E Part update please
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Jules Elmore
dealer or external • Jun 4, 2025, 4:52 PM
@Stephanie D Reached out for an update...
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 1:21 PM
@Stephanie D looks like this will be shipping soon. A label has been created but it hasn't left the facility.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Tonya England
dealer or external • Jun 9, 2025, 3:27 PM
@Jules E @Stephanie D The D-seal is here nothing else showed up today!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Jules Elmore
dealer or external • Jun 11, 2025, 9:32 AM
@Stephanie D Parts are here for this work order.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Stephanie Davis
dealer or external • Jun 13, 2025, 2:46 PM
@Jules E Can you please inventory the special package part number please? The only way I will get paid on the claim for something that has a part number is for it to be inventoried, to my understanding from previous claims. This is on PO# 17023, PN: F100270074. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Jules Elmore
dealer or external • Jun 13, 2025, 3:11 PM
@Emily P @Chris B Can this not be added under extras as NII with the part number and description in the description section with price? I have never inventoried something that was considered special packaging.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Stephanie Davis
dealer or external • Jun 13, 2025, 3:26 PM
This one has an actual part number, but I will do as you ask! @Chris B @Emily P
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/WO.pdf
Ashlee Olsen
processor • Jun 13, 2025, 11:05 PM
@Stephanie D are you wanting line 6 submitted for warranty? No time was requested on the original WO, so I did not submit it for PA. I'm happy to do it separately if it needs to be, just let me know how much time you're requesting. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 13, 2025, 11:05 PM
@Stephanie D are you wanting line 6 submitted for warranty? No time was requested on the original WO, so I did not submit it for PA. I'm happy to do it separately if it needs to be, just let me know how much time you're requesting. Also, do you need a part claimed for line 7? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 14, 2025, 11:11 AM
I will have to get someone to move the part for line 6 to 7, I don't have the access to do so. Girl, I knew yesterday when I submitted this something wasn't right, now I know what it was!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 14, 2025, 12:41 PM
Ok, I was able to have Emily move the part to line 7 for me. Line 7 should be correct now with both labor and part. Line 6 was not claimed. I am so sorry this one was all sideways for you! I will attach another WO that is correct. Thanks, a lot!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 14, 2025, 1:47 PM
On it, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 14, 2025, 1:49 PM
submitted C#2297040
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/completed wo 2.pdf
Ashlee Olsen
processor • Jun 25, 2025, 3:00 PM
paid $1153.00 6/24 check #2990362
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25389/COMPLETED WO.pdf
Processed summary
25389
TRI 1202 • Ashlee • forest-river
Heat 26 • comments 26 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $1153.00 6/24 check #2990362
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops