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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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5,758
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217
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30
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1,685
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Focused evidence thread

Thread evidence for 25384 • TRI 1202.
Stephanie Davis
dealer or external • May 2, 2025, 4:53 PM
@Ashlee O Hey this will go under GE warranty. Let me know if I can help with any of our info!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 2, 2025, 5:28 PM
Hi! Yes, I will need all your info for them. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • May 3, 2025, 8:53 AM
The email I used when we have done GE warranty is: NTR Emerging Resources<ntremergingresources@geappliances.com I would send over the WO, all photos, appliance sheet(s). I am going to forward you a chain of emails from one we done. They were easy but yet a little different, for me anyway!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 4, 2025, 7:37 PM
Email sent to GE
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 4, 2025, 7:40 PM
Email sent to GE, case number 16579874
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 5, 2025, 11:39 AM
Email sent to GE, case number 00239892
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 5, 2025, 11:43 AM
C#2286214 Approved 2 hours Case Number: 00239892 thread::v73_jjCbdcShCVVuIjZGIgY:: **Respond directly to this email and do NOT change the subject line to ensure proper delivery  Recreational Living approves R/R of GE RV Air Conditioner 15 - Black and 2 hours for labor. Please provide the address and phone where the no charge replacement needs to ship.  This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs can not be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted.  All charges must be submitted to Recreational Living within 120 days of the repair being completed, or no credit will be allowed.  **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INCDealer: Tri-AM RV CenterDate of Purchase: 2/13/2024 Product: Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. Eve BarnesSenior Warranty Coordinator Recreational Living RecreationalLiving-Warranty@geappliances.com 1-800-772-7262
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • May 5, 2025, 1:04 PM
Hey! Just to confirm the a/c will be sent here for replacement?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 5, 2025, 3:10 PM
Hi! Yes ma'am, that's what I understand also
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • May 28, 2025, 11:28 AM
@Ashlee O I have not received the a/c for this customer yet. Is there any way we may be able to get an update?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 28, 2025, 11:57 AM
Emailed GE for an update
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 28, 2025, 2:33 PM
Called GE for an update, had to leave a message
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • May 28, 2025, 4:59 PM
Thank you, Ashlee. They normally do not take this long to send a replacement; I was just concerned.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 29, 2025, 11:20 AM
Left another message and sent another email to GE, no response back yet
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • May 29, 2025, 11:25 AM
Thank you, I have let the customer know we are trying to get feedback from them.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 29, 2025, 11:41 AM
@Stephanie D Here's the response I got... I apologize for the delay in responding, for some reason we did not receive the address confirmation.  The ARC15AACW is no longer available and has been replaced with GRCS15XAHW.  The new AC models are NOT compatible with the current control board or thermostat, so those will need to be replaced as well.  Please provide the control model it will be one of the following - RARMC2A, RAREC1A, RAREC2A OR RAREC3A.  Also does the unit use a GE wall thermostat?  If so it is black or white?  Please reply back to this email with the information and I will get the replacement order processed right away.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • May 29, 2025, 12:36 PM
The wall thermostat is black. I have attached a photo of the control model tag, RARMC2A.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 29, 2025, 12:40 PM
Info sent to GE. Thanks Stephanie!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • May 29, 2025, 1:17 PM
Ok, here's the updated info. I had them reset the 30 day's to get the job done also Case Number: 00239892 thread::v73_jjCbdcShCVVuIjZGIgY:: **Respond directly to this email and do NOT change the subject line to ensure proper delivery  Recreational Living approves R/R of GE RVAC Deluxe Plus 15 -White (GRCS15XAHW) Control (RGREC3A) and Black Thermostat (RGRWT2B) and 3 hours for labor. This authorization is valid for 30 days from the date issued. All repairs must be completed within this 30 day time period to be covered. If repairs can not be completed within the approval time allowed, a new authorization will need to be obtained. No authorizations will be given if the warranty date has expired, even if an authorization was previously given and the warranty work was not completed within the time allotted.  All charges must be submitted to Recreational Living within 120 days of the repair being completed, or no credit will be allowed.  **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required. VCB will not be paid until a removed tag picture is received. Account: FOREST RIVER INCDealer: Tri-AM RV CenterDate of Purchase: 2/13/2024 Product: Claim Reason: Defective Note: As of 1/1/2022 replacements must be shipped direct from Recreational Living. A VCB cannot be submitted for reimbursement of parts only labor. A no charge warranty replacement order for GE RVAC Deluxe Plus 15 -White (GRCS15XAHW) Control (RGREC3A) Black Thermostat (RGRWT2B), has been placed and will ship to the address provided. Please allow 3-5 business for transit.    **** Please note for complete replacements a picture of the serial tag removed from the defective unit is required.  VCB will not be paid until a removed tag picture is received.   Account: FOREST RIVER INC Date of Purchase: 2/13/2024 Case #: 00239892 ERP Order#: 25.09531 Address: www.triamrv.comTri-Am RV CenterREF 22862141202 Idell Rd,Bulls Gap, TN 37711423-235-1167
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • May 29, 2025, 2:20 PM
Great, thanks a bunch! @Jules E @Tonya E We will be receiving a A/C and possibly another box for this customer. This will be sent usually at no charge.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Jules Elmore
dealer or external • May 29, 2025, 3:15 PM
@Stephanie D Thank you for this update!! I will let you know when this gets here.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • Jun 9, 2025, 10:52 AM
@Jules E Would you have an update on this a/c being sent?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • Jun 9, 2025, 12:05 PM
Let me know if I need to request tracking info or anything from GE!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • Jun 9, 2025, 2:09 PM
@Ashlee O if you could please, this has been a rocky one for us!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • Jun 9, 2025, 3:23 PM
Emailed and called for an update, no response on the email as of yet, and I left a message for a callback
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Jules Elmore
dealer or external • Jun 10, 2025, 9:57 AM
@Stephanie D @Tonya E This AC and parts are here. I am trying so hard not to forget to tag things.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Stephanie Davis
dealer or external • Jun 10, 2025, 11:23 AM
@Ashlee O part is here!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/WO.pdf
Ashlee Olsen
processor • Jun 19, 2025, 12:16 PM
submitted C#2286214
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 19, 2025, 12:17 PM
@Stephanie D total submitted for this one is $495.00, I think your labor rate is still off on your end.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 19, 2025, 4:05 PM
@Ashlee O I deleted the last WO and should have just added a num 2. I was thinking when I done the completed WO yesterday, that I should have done FR labor cost not GE's. Sorry about that!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 19, 2025, 4:27 PM
No worries, thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 19, 2025, 4:27 PM
submitted C#2286214
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 25, 2025, 2:58 PM
paid $495.00 6/24 check #2990362
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25384/COMPLETED WO.pdf
Processed summary
25384
TRI 1202 • Ashlee • nucamp
Heat 37 • comments 33 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $495.00 6/24 check #2990362
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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