iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25341 • TRI 1202.
Ashlee Olsen
processor • Apr 29, 2025, 11:38 AM
submitted PA03845257
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/WO.pdf
Ashlee Olsen
processor • Apr 30, 2025, 11:17 AM
approved line 1 .3 line 2 .2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/WO.pdf
Stephanie Davis
dealer or external • May 5, 2025, 11:56 AM
@Jules E @Tonya E Approved to order part for line 1, black flush connection.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/WO.pdf
Jules Elmore
dealer or external • May 6, 2025, 9:56 AM
@Stephanie D Part on order PO#16972
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/WO.pdf
Jules Elmore
dealer or external • May 8, 2025, 3:00 PM
@Stephanie D Part is here for this work order.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/WO.pdf
Ashlee Olsen
processor • May 14, 2025, 11:49 AM
submitted C3808355
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • May 19, 2025, 11:36 AM
@Stephanie D Pending parts return
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • May 27, 2025, 1:53 PM
@Jules E
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Jules Elmore
dealer or external • May 29, 2025, 4:33 PM
@Stephanie D Do we have this part yet? Just so we don't forget.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Stephanie Davis
dealer or external • May 30, 2025, 3:57 PM
This is the vac breaker we just spoke about a couple days ago. I am waiting on the tech to get me the part as discussed.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 20, 2025, 4:11 PM
@Stephanie D I tried calling Keystone and they are closed. I sent them an email and will let you know what I find out about the part tag/return label. Have a good weekend!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 20, 2025, 4:43 PM
Thanks, you as well!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 23, 2025, 1:24 PM
Keystone asked that we submit a new claim for this line since it's already pending payment. I just got that PA going and will let you know when it's been approved!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 23, 2025, 1:24 PM
PA03873233 for line 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 24, 2025, 10:47 AM
Thank you, just let me know what I need to do from here!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 24, 2025, 1:19 PM
@Stephanie D this has been approved, just waiting for them to put it in pending parts return
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 24, 2025, 1:22 PM
C3825976
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • Jun 25, 2025, 12:58 PM
@Stephanie D Hi! This is now in pending parts return
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jun 26, 2025, 10:10 AM
@Ashlee O I have attached the tracking info, thanks for the help on this!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 31, 2025, 2:56 PM
C3825976 paid $92.37 7/30 check #1548666 C3808355 paid $127.37 7/30 check #1543013
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25341/COMPLETED WO.pdf
Processed summary
25341
TRI 1202 • Ashlee • dutchman
Heat 20 • comments 20 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
C3825976 paid $92.37 7/30 check #1548666 C3808355 paid $127.37 7/30 check #1543013
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops