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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25268 • TRI 1202.
Ashlee Olsen
processor • Apr 14, 2025, 4:59 PM
submitted PA#2263764
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Ashlee Olsen
processor • Apr 15, 2025, 11:32 AM
approved line 1 .2 line 3 approved to buff out, not replace line 4 .2 line 5 .1 line 6 .2 line 7 1 line 8 .2 line 9 .2 line 10 .30 line 11 .2 line 12 .05 line 13 From the pictures that are provided, this is sealant and will come off with a Mr. Clean eraser and vinegar
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Stephanie Davis
dealer or external • Apr 15, 2025, 2:13 PM
@Jules E @Tonya E approved to order parts for: line 5 line 7 line 12
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Jules Elmore
dealer or external • Apr 16, 2025, 9:34 AM
@Stephanie D Do we have a measurement of how long the seal needs to be on each side?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Ashlee Olsen
processor • Apr 16, 2025, 11:16 AM
approved line 1 .2 line 3 .5 approved to buff out, not replace line 4 .2 line 5 .1 line 6 .2 line 7 1 line 8 .2 line 9 .2 line 10 .30 line 11 .2 line 12 .05 line 13 .5 From the pictures that are provided, this is sealant and will come off with a Mr. Clean eraser and vinegar
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Stephanie Davis
dealer or external • Apr 16, 2025, 1:36 PM
We do not, the unit is on our lot.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Jules Elmore
dealer or external • Apr 17, 2025, 9:32 AM
@Stephanie D Parts on order PO#16909. On job 12 FR said there is no strap missing. Added snip it of this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Tonya England
dealer or external • Apr 21, 2025, 3:19 PM
@Stephanie D @Jules E Seal is here for job 7.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Stephanie Davis
dealer or external • Apr 21, 2025, 4:05 PM
Does this complete all parts on order for this unit?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Tonya England
dealer or external • Apr 21, 2025, 4:17 PM
@Stephanie D The seal is all that came in today. Get with Julie when she is back tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Stephanie Davis
dealer or external • Apr 22, 2025, 8:48 AM
@Jules E does this complete the parts on order?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Jules Elmore
dealer or external • Apr 22, 2025, 9:59 AM
@Stephanie D No. Still waiting on the interior AC cover.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Stephanie Davis
dealer or external • Apr 28, 2025, 11:33 AM
Checking on part update please
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Jules Elmore
dealer or external • May 2, 2025, 12:46 PM
I am so sorry for the delay. LCI sent the wrong AC box. They are resending on S4946366.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Jules Elmore
dealer or external • May 9, 2025, 10:51 AM
@Stephanie D AC box is finally here for this work order.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/25268.pdf
Ashlee Olsen
processor • May 20, 2025, 3:08 PM
@Stephanie D @Jules E Hi! Do you need a part claimed for line 12?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/COMPLETE WO.pdf
Jules Elmore
dealer or external • May 20, 2025, 3:09 PM
@Stephanie D @Ashlee O No. FR stated there is only one strap there.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/COMPLETE WO.pdf
Stephanie Davis
dealer or external • May 20, 2025, 3:09 PM
I was not showing a part had been ordered, tech stated we had an extra one in the shop.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/COMPLETE WO.pdf
Ashlee Olsen
processor • May 20, 2025, 3:12 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/COMPLETE WO.pdf
Ashlee Olsen
processor • May 20, 2025, 3:12 PM
submitted C#2263764
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/COMPLETE WO.pdf
Ashlee Olsen
processor • May 21, 2025, 11:44 AM
@Stephanie D FR feedback line 1: Feedback05/21/2025jcheshier@forestriverinc.comTHESE PICTURES DON'T SHOW ANY MARKS ON THE WALLS PLEASE ATTACH THE CORRECT PICTURES IN THE NEXT 7 DAYS OR THIS WILL BE DENIED. THANK YOU
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25268/COMPLETE WO.pdf
Processed summary
25268
TRI 1202 • Ashlee • forest-river
Heat 23 • comments 21 • follow-ups 0 • blocker Waiting on dealer
Last author processor • Ashlee Olsen
@Stephanie D FR feedback line 1: Feedback05/21/2025jcheshier@forestriverinc.comTHESE PICTURES DON'T SHOW ANY MARKS ON THE WALLS PLEASE ATTACH THE CORRECT PICTURES IN THE NEXT 7 DAYS OR THIS WILL BE DENIED. THANK YOU
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

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Waiting on processor

No processor-blocked claims
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Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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