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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25246 • TRI 1202.
Ashlee Olsen
processor • Apr 10, 2025, 1:12 PM
submitted PA#2260080
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Ashlee Olsen
processor • Apr 10, 2025, 5:13 PM
@Stephanie D FR feedback: Is the paint lifting under it in that one spot?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Stephanie Davis
dealer or external • Apr 11, 2025, 9:11 AM
Tech stated it does not look like it but we will update with photos if it lifts when the repair is started.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Ashlee Olsen
processor • Apr 11, 2025, 11:23 AM
Notes made in FR. Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Stephanie Davis
dealer or external • Apr 11, 2025, 11:55 AM
I just received a phone call from FR on this claim. She has included you in an email and the vendor. She told me that we may want to consider the vendor coming here and doing the repairs. They did say we would be able to collect bay time. If we do these repairs, the vendor will not honor warranty on these areas.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Ashlee Olsen
processor • Apr 11, 2025, 12:02 PM
Thanks Stephanie! I haven't seen an email yet. Let me know what you end up deciding!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Stephanie Davis
dealer or external • Apr 22, 2025, 10:51 AM
As for now I have the customer on the schedule for June 3 for repairs.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Stephanie Davis
dealer or external • Apr 28, 2025, 11:23 AM
UPDATE: Appt moved to June 4!
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Ashlee Olsen
processor • Apr 28, 2025, 12:42 PM
The feedback in FR on this claim says vendor is going to the dealership, is that correct?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Ashlee Olsen
processor • Apr 28, 2025, 12:43 PM
The feedback in FR on this claim says it's been denied, as the vendor is going to the dealership, is that correct?
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Stephanie Davis
dealer or external • Apr 28, 2025, 1:57 PM
Yes, they have decided to come here and do it. I believe I included you in the email chain. However, I should have noted on here, I'm sorry.
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Ashlee Olsen
processor • May 8, 2025, 5:54 PM
FR denied W/O
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
iClaims AI
processor • Oct 19, 2026, 5:44 PM
TESTING AND LEARNING — TRI 1202 / RO 25246. Internal factual review, not a final adjudication. The work order reports hood rock-guard bubbling/lost adhesion (Job 1) and loose cab-over rock guard (Job 2). Twelve packet photos show irregular cab-over graphic edges, but the hood photos do not clearly establish adhesive failure. Existing Dropbox discussion records Forest River PA#2260080 and employee-reported denial while a vendor was expected to perform repairs at the dealership. Those thread statements do not replace the original manufacturer decision. Please obtain the actual Forest River decision and vendor arrangement, coverage rationale, repair-completion evidence, invoice, and any bay-time payment or reimbursement record. Do not classify this claim as finally adjudicated or paid without those records. @Chris B @Heidi H @Tricia H
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25246/25246.pdf
Processed summary
25246
TRI 1202 • Ashlee • forest-river
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • iClaims AI
TESTING AND LEARNING — TRI 1202 / RO 25246. Internal factual review, not a final adjudication. The work order reports hood rock-guard bubbling/lost adhesion (Job 1) and loose cab-over rock guard (Job 2). Twelve packet ph
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
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Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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