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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 43 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25200 • TRI 1202.
Ashlee Olsen
processor • Apr 1, 2025, 11:12 AM
@Stephanie D there is an active recall for this VIN, just FYI.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Ashlee Olsen
processor • Apr 1, 2025, 11:25 AM
submitted PA#2249064
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Ashlee Olsen
processor • Apr 1, 2025, 12:48 PM
@Stephanie D approved line 1 1 line 2 6
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Apr 1, 2025, 1:30 PM
@Ashlee O can I add the photos on this work order for the recall or do I need to start another?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Ashlee Olsen
processor • Apr 1, 2025, 1:33 PM
Since I've already submitted this WO and it's approved, it will probably be easier to keep track of it if you create another one.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Apr 1, 2025, 2:00 PM
@Jules E @Tonya E We have been approved to order parts for: line 1 line 2 ( for this line we need the top slide fascia, left side fascia and corner cap piece. Fascia's have 2 different parts to each!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Apr 2, 2025, 1:53 PM
Parts on order on PO#16864. Was told by FR that the fascia was NLA and we had to use 6" seam tape. I added the photo and the tech said that 24' of seam tape was what was needed.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Apr 8, 2025, 1:34 PM
Due to the stile being no longer available for this unit we had to order seam tape. Requesting another 1.0 to wrap the stile that was damaged. Julie did add the email to the file from FR, how do we go about this?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Ashlee Olsen
processor • Apr 8, 2025, 1:38 PM
Let me shoot them an email!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Ashlee Olsen
processor • Apr 8, 2025, 5:57 PM
FR response: We already gave you 6 hours for this, I doubt they will go higher as they were being generous. However, my manager is out today, but I am more than happy to review with him tomorrow. I will update when I hear back hopefully tomorrow.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Ashlee Olsen
processor • Apr 10, 2025, 11:11 AM
@Stephanie D You are approved for that additional hour! Have a good day!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Apr 25, 2025, 11:30 AM
@Stephanie D The fascia blocks are here for this work order.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Apr 29, 2025, 2:49 PM
I have sent an email to Amber @ Forest River about the fascia not available and the over laying it is not working. I have sent an email and getting no response. Can you assist please and maybe we can get this done!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Apr 29, 2025, 2:51 PM
@Stephanie D I have sent an email just now reaching out again as well.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Apr 30, 2025, 3:22 PM
@Stephanie D I just now called and left a voicemail for Amber @ Forest River to give me a call. I will let you know if and when I hear back.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • May 2, 2025, 9:59 AM
I received an email, and I will forward it to you. They are stating we will have to wrap it and make it work.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • May 2, 2025, 11:09 AM
@Stephanie D I will help and do what I can with this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Ashlee Olsen
processor • May 6, 2025, 4:43 PM
Additional line added to claim in FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/UPDATED WO.pdf
Stephanie Davis
dealer or external • Jun 4, 2025, 3:55 PM
@Jules E Just checking to see where we are with the stile. I know it was coming in damaged.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 5, 2025, 1:24 PM
@Stephanie D I reached out to Amber about the fascia blocks. The fascia boards have invoiced. Let's pray that these come in good and not damaged. I will let you know when I hear something on the blocks.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Jun 5, 2025, 2:20 PM
Ok, thank you! This has been a journey for sure.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 10, 2025, 3:15 PM
@Stephanie D We got the fascia blocks and one of them is slightly busted. I have already sent an email to FR. I don't know if this may still be able to be used with a filler or not.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Jun 10, 2025, 3:36 PM
@Jules E Just let me know what they say. We may need to ask Cory if it is ok to repair. I will help any way possible.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 10, 2025, 3:43 PM
@Stephanie D I will let you know. The other pieces of fascia have shipped so hopefully that gets here soon.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 13, 2025, 8:43 AM
@Stephanie D The rest of the fascia and fascia blocks are here for this customer. I am so hoping this is all we need. This was a crazy one.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 13, 2025, 11:47 AM
@Stephanie D We talked about this one earlier. But they are sending another fascia block at no charge where that one was busted.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 19, 2025, 1:08 PM
@Stephanie D The last block is here that they were replacing
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 19, 2025, 2:15 PM
@Stephanie D I got with the tech and I went ahead and ordered a dew more of the black insert just to make sure we have enough.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jun 26, 2025, 1:54 PM
@Stephanie D The black plastic pieces are here. This one has been a mess so I will help you any way that I can on this.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Jul 1, 2025, 11:55 AM
@Jules E Does this complete all parts now?!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Jules Elmore
dealer or external • Jul 1, 2025, 12:32 PM
@Stephanie D To my knowledge yes. I added the invoices to the work order on the cloud.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/25200.pdf
Stephanie Davis
dealer or external • Jul 1, 2025, 1:50 PM
@Ashlee O I have attached this for you showing the extra line that needs added to the claim for processing.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/LINE 2 FOR REPLACEMENT OF STILE.PNG
Ashlee Olsen
processor • Jul 1, 2025, 2:16 PM
@Stephanie D Hi! F100546590 is on job 3 twice for different quantities. Can you tell me if I need to claim all of these? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 1, 2025, 2:18 PM
Also, I apologize, but I am not understanding where the shipping/crate fees are supposed to be billed to
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 1, 2025, 2:19 PM
Yes, please claim both. When Julie ordered this the first there was not enough ordered. That is why I had 2 different orders for the same number.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 1, 2025, 2:28 PM
I have the invoices there now! @Ashlee O
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 1, 2025, 3:35 PM
submitted C#2249064
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 9, 2025, 12:39 PM
@Stephanie D @Tonya E Pending parts return for line 1. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Tonya England
dealer or external • Jul 10, 2025, 9:01 AM
@Ashlee O I am not aware of the return parts. I got with Cole yesterday and he said we would get it sent back.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Tonya England
dealer or external • Jul 10, 2025, 12:59 PM
Motor has been shipped.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 10, 2025, 1:04 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 15, 2025, 12:57 PM
Tracking # 1Z32606V9092654496 UPS Ground
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 29, 2025, 5:11 PM
paid $3306.19 7/29 check #3008967
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25200/COMPLETED WO.pdf
Processed summary
25200
TRI 1202 • Ashlee • forest-river
Heat 43 • comments 43 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $3306.19 7/29 check #3008967
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 43 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

25200
TRI 1202 • Ashlee • forest-river
Heat 43 • comments 43 • last actor processor
paid $3306.19 7/29 check #3008967
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 25200 • TRI 1202 • heat 43
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