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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
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31
Comment threads already signaling elevated conflict or pressure.
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Threads that already look commercially done.
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2,225
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1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25181 • TRI 1202.
Ashlee Olsen
processor • Mar 27, 2025, 6:13 PM
submitted PA#2245127
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Ashlee Olsen
processor • Mar 28, 2025, 11:22 AM
@Stephanie D FR feedback: Line 18-21: Please attach photo of the data tag. Line 28 Please attach photo of the data tag
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Ashlee Olsen
processor • Mar 28, 2025, 12:52 PM
Tag pictures added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Ashlee Olsen
processor • Mar 28, 2025, 1:25 PM
@Stephanie D approved line 1 .2 line 2 .2 line 3 .3 line 4 .2 line 5 .2 line 6 .2 line 7 .1 line 8 .20 line 9 .10 line 10 .2 line 11 .5 line 12 .5 authorized to sand and color fill/overlay to repair line 13 1 should be able to sand/buff out to repair line 14 .3 line 15 .5 authorized to repair/adjust only line 16 .5 auth to resecure line 17 .5 line 18 .2 line 19 .2 line 20 .2 line 21 .2 line 22 2 line 23 .1 auth to resecure only line 24 1.5 line 25 .2 line 26 .3 line 27 .1 line 28 .2 line 29 1 line 30 .1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Stephanie Davis
dealer or external • Mar 28, 2025, 2:44 PM
@Jules E Approved to order parts for: line 5 line 7 line 8 line 9 line 17 line 18 line 19 line 20 line 21 line 22 line 24 line 28 line 29
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 1, 2025, 10:08 AM
@Stephanie D Parts on order PO#16852.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 2, 2025, 3:57 PM
@Stephanie D tech was able to fix Job 22.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Stephanie Davis
dealer or external • Apr 4, 2025, 11:54 AM
@Jules E please order kit for line 22 to replenish tech stock
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 8, 2025, 8:39 AM
@Stephanie D Some of these parts came in damaged and wrong. Will you keep you posted.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 8, 2025, 11:35 AM
@Stephanie D New sales orders for this work order is S4907226 & S4903734.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Stephanie Davis
dealer or external • Apr 8, 2025, 12:14 PM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 9, 2025, 3:34 PM
@Stephanie D The sink for this work order is on backorder. I am still waiting on some other parts that have came in damaged. Just wanted to give an update.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 16, 2025, 8:42 AM
@Stephanie D This sink is still on backorder.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 23, 2025, 9:39 AM
@Stephanie D Sink should be here tomorrow. Will let you know.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 24, 2025, 11:39 AM
@Stephanie D All the parts are here for this work order. If anything is messed up let me know. This is the one that they kept sending everything wrong.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • Apr 24, 2025, 11:40 AM
@Stephanie D They for some reason sent the sink at no charge and no shipping.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Stephanie Davis
dealer or external • May 12, 2025, 3:30 PM
Can you please order 4" seam tape for line 6? The color and fill aren't working out in our favor for this one!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • May 13, 2025, 2:18 PM
@Stephanie D Part on order PO#17002.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • May 16, 2025, 11:23 AM
@Stephanie D Seam tape is here. This one only came as a whole roll.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Stephanie Davis
dealer or external • May 20, 2025, 3:59 PM
@Jules E I am missing a shade for line 28 on the wo. I am trying to close it up and seen there was not a part on the line. Please advise.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Stephanie Davis
dealer or external • May 20, 2025, 4:00 PM
@Jules E I found it. Part was put on the wrong job!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Jules Elmore
dealer or external • May 20, 2025, 4:47 PM
@Stephanie D I probably done that. I am sorry. You know how my eyes are.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/25181.pdf
Ashlee Olsen
processor • May 20, 2025, 5:20 PM
@Stephanie D @Jules E Hi ladies! Is there a part that needs to be claimed for line 24?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Ashlee Olsen
processor • May 20, 2025, 5:21 PM
@Stephanie D @Jules E Hi ladies! Is there a part that needs to be claimed for line 24, the sink?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Stephanie Davis
dealer or external • May 21, 2025, 9:05 AM
I have confirmed this was sent at no charge. @Jules E and I are going to see if we can come up with a plan for all parts sent at no charge.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Ashlee Olsen
processor • May 21, 2025, 11:27 AM
Thanks for letting me know! Some of our other dealers will have the part on the parts line still, but instead of a price on the line, they put N/C. I hope that helps!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Ashlee Olsen
processor • May 21, 2025, 11:35 AM
submitted C#2245127
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Stephanie Davis
dealer or external • May 21, 2025, 11:36 AM
@Jules E Inventory the part so it can be put on the claim
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Jules Elmore
dealer or external • May 21, 2025, 2:40 PM
@Stephanie D @Tonya E As of now, parts that are sent N/C can be put on the work order under that job as an NII at 0.00 cost. You can put the part number & description under the NII. This is something that is still being worked out on Emily's end.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Stephanie Davis
dealer or external • May 21, 2025, 3:38 PM
@Jules E Cole had me send that so we can all work on this!!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Ashlee Olsen
processor • May 28, 2025, 1:30 PM
paid $2996.26 5/28 check #2972889 line 6-part denied 05/21/2025hmurillo@forestriverinc.comPart not applicable to the repair line 21 05/21/2025hmurillo@forestriverinc.comAdjusted cost to reflect sales order S4893445 line 28 05/21/2025hmurillo@forestriverinc.comWas sent at no charge on sales order S4907226 line 28- 05/21/2025hmurillo@forestriverinc.comAdjusted cost to reflect sales order S4893445
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25181/COMPLETE WO.pdf
Processed summary
25181
TRI 1202 • Ashlee • unknown
Heat 35 • comments 31 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $2996.26 5/28 check #2972889 line 6-part denied 05/21/2025hmurillo@forestriverinc.comPart not applicable to the repair line 21 05/21/2025hmurillo@forestriverinc.comAdjusted cost to reflect sales order S4893445 line
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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