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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
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31
Comment threads already signaling elevated conflict or pressure.
Ready to close
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Threads that already look commercially done.
Approval discussions
2,225
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Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25149 • TRI 1202.
Ashlee Olsen
processor • Mar 21, 2025, 3:18 PM
submitted PA#03827017
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149 check.pdf
Ashlee Olsen
processor • Mar 26, 2025, 11:30 AM
@Stephanie K -approved line 2 .2 line 3 .5 line 4 .6 line 5 1.5 line 6 .6 Warm up with a heat gun and allow to relax (Do not replace) line 7 1.5 approve to replace slide cable line 8 .2 line 9 .5 approved to install pop rivets and reseal line 10 .10 approved to replace hinge only line 11 .10 line 12 .4 line 13 .3 VCB: Vendor charge back item line 14 1 approve to remove and reinstall and replace seal line 15 denied-the issue submitted is not considered a warranty defect in materials or workmanship. line 16 .1 line 17 2.5 line 19 .5 VCB- approve to replace seal line 20 .5 VCB- approve to replace seal line 21 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Ashlee Olsen
processor • Mar 26, 2025, 12:25 PM
@Stephanie D -approved line 2 .2 line 3 .5 line 4 .6 line 5 1.5 line 6 .6 Warm up with a heat gun and allow to relax (Do not replace) line 7 1.5 approve to replace slide cable line 8 .2 line 9 .5 approved to install pop rivets and reseal line 10 .10 approved to replace hinge only line 11 .10 line 12 .4 line 13 .3 VCB: Vendor charge back item line 14 1 approve to remove and reinstall and replace seal line 15 denied-the issue submitted is not considered a warranty defect in materials or workmanship. line 16 .1 line 17 2.5 line 19 .5 VCB- approve to replace seal line 20 .5 VCB- approve to replace seal line 21 1
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Stephanie Davis
dealer or external • Mar 26, 2025, 1:30 PM
@Jules E @Tonya E Approved to order the following: line 4 line 5 line 7 line 10 line 13 line 14 line 17 line 19 line 20 line 22
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Jules Elmore
dealer or external • Mar 28, 2025, 10:57 AM
@Stephanie D Parts on order on PO#16846. Still waiting on a photo and measurement from customer for Job 22 for the wiper seal. Tech said that a black tank seal was needed for Job 5 as well as the toilet seal. For Job 14 was told we were using butyl tape instead of foam.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Stephanie Davis
dealer or external • Mar 28, 2025, 11:38 AM
Thank you, Yes anytime you pull a seal it needs replaced.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Jules Elmore
dealer or external • Apr 2, 2025, 4:12 PM
@Stephanie D Parts are here for this work order. Still waiting on more photos from the customer for Job 22.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Stephanie Davis
dealer or external • Apr 4, 2025, 12:35 PM
Photo of measurements and seal are on Birdeye from customer!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Jules Elmore
dealer or external • Apr 4, 2025, 1:29 PM
Part on order PO#16870.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Jules Elmore
dealer or external • Apr 8, 2025, 2:01 PM
@Stephanie D The wiper seal is here for this customer.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Stephanie Davis
dealer or external • Apr 8, 2025, 2:54 PM
@Chris L This customer has an appt on 4/22/25 for the repairs. W/O is in serv drawer!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Jules Elmore
dealer or external • Apr 25, 2025, 9:08 AM
@Stephanie D Update on this order. A few of the parts came in wrong. Called Keystone and they are already on reorder. It was hard to make sure of some of these since this unit wasn't here. Will keep you updated.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Stephanie Davis
dealer or external • Apr 25, 2025, 9:48 AM
Thank you for the update on the wrong parts for lines: line 4 line 13 line 22
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Jules Elmore
dealer or external • May 1, 2025, 8:41 AM
@Stephanie D We got these parts in and they sent the wrong motor again. I already have it on reorder and hopefully the 3rd time is the charm. Jayson said he isn't 100% sure about the seal. I will keep you posted.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Tonya England
dealer or external • May 5, 2025, 10:32 AM
@Stephanie D @Jules E Vent motor is here. I had Jayson to verify that is was the correct one.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Stephanie Davis
dealer or external • May 5, 2025, 11:01 AM
@Jules E Can you please confirm if this is all the parts that was reordered? I know this one has been a maze to get completed!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Jules Elmore
dealer or external • May 6, 2025, 9:14 AM
@Stephanie D I believe this is all the parts left that was on order for this customer. Like I said before, Jayson wasn't 100% sure about the seal.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/25149.pdf
Ashlee Olsen
processor • Jul 1, 2025, 4:21 PM
@Stephanie D Just checking, no parts for job 22?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 1, 2025, 4:24 PM
@Jules E I do not have a part number or shipping on job 22, please advise.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/COMPLETED WO.pdf
Jules Elmore
dealer or external • Jul 1, 2025, 4:50 PM
@Stephanie D It is part number 399358 and shipping $85.57.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 1, 2025, 4:54 PM
Got it, thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/COMPLETED WO.pdf
Ashlee Olsen
processor • Jul 1, 2025, 5:03 PM
What about job 9, 13 & 14
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/COMPLETED WO.pdf
Jules Elmore
dealer or external • Jul 2, 2025, 9:19 AM
@Ashlee O @Stephanie D I added the fan motor invoice to the dropbox. It does say rangehood but I believe it is the same little motor in the vent and the range hood. Let me know if you need anything else. Also, this would not let me charge it out. I am not sure about the rivets or the seal.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/COMPLETED WO.pdf
Stephanie Davis
dealer or external • Jul 2, 2025, 11:53 AM
@Ashlee O I have attached a new WO with the missing parts and labor.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/completed wo 2.pdf
Ashlee Olsen
processor • Jul 2, 2025, 2:11 PM
submitted C3829299
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/completed wo 2.pdf
Ashlee Olsen
processor • Jul 31, 2025, 2:16 PM
paid $2541.21 7/30 check #1548666
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25149/completed wo 2.pdf
Processed summary
25149
TRI 1202 • Ashlee • keystone
Heat 28 • comments 26 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $2541.21 7/30 check #1548666
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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