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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25134 • TRI 1202.
Ashlee Olsen
processor • Mar 13, 2025, 2:21 PM
submitted PA#KZ601162
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Ashlee Olsen
processor • Mar 14, 2025, 5:35 PM
@Stephanie D Job op 1- repair decal only. Carefully pop bubble and squeeze the air out. Thank you. Approved .1 Job 2 approved .1 Job op 3- repair decal only. Carefully pop bubble and squeeze the air out. Thank you. Approved .1 Job 4 approved .2 Job op 5- denied, note file Job op 6- repair decal only. Carefully pop bubble and squeeze the air out. Thank you. Approved .1 Job op 7- denied, note file Job op 8- denied, note file Job op 9- add rivets Approved .1 Job op 10- touch up only, not replace, will note to file approved .1 Job op 11- touch up only, not replace, will note to file approved .1 Job 12- approved .3 Job op 13- touch up only, not replace, will note to file approved .1 job 14 approved .1 Job op 15- denied will note to file. Job 16 approved .1 MF 3/14/2025 - Pre-authorization is for labor only. Any parts and parts costs that are associated with this claim are subject to adjustment at time of final approval. Thank you.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Chris Balderrama
processor • Mar 18, 2025, 11:32 AM
Stephanie Davis Nice job!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Stephanie Davis
dealer or external • Mar 18, 2025, 11:34 AM
Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Stephanie Davis
dealer or external • Apr 1, 2025, 10:32 AM
@Jules E @Tonya E Can we please check on getting fill and color sticks for this vin #?
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Jules Elmore
dealer or external • Apr 1, 2025, 11:35 AM
@Stephanie D this is what KZ says: HI, we don’t have kits, but if there is a specific color you need matched up, send a picture and we can tell you what putty stick works with that particular panel or wood.  
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Stephanie Davis
dealer or external • Apr 1, 2025, 11:38 AM
@Jules E Pics are in the cloud and on the claim of what color the tech needs to color and fill on this particular unit.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Jules Elmore
dealer or external • Apr 1, 2025, 3:00 PM
@Stephanie D we have this part in inventory.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Stephanie Davis
dealer or external • Apr 1, 2025, 3:03 PM
Ok
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/25134.pdf
Ashlee Olsen
processor • Apr 7, 2025, 5:23 PM
submitted C#KZ601162
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/COMPLETED WORK.pdf
Ashlee Olsen
processor • Apr 10, 2025, 3:15 PM
paid $325.92 4/8/2025
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25134/COMPLETED WORK.pdf
Processed summary
25134
TRI 1202 • Ashlee • unknown
Heat 31 • comments 31 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
done
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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