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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 25128 • TRI 1202.
Stephanie Davis
dealer or external • Mar 12, 2025, 9:38 AM
LINE 1 1.0 LABOR LINE 2 .3 LABOR LINE 3 .3 LABOR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Ashlee Olsen
processor • Mar 12, 2025, 11:03 AM
submitted PA#2226990
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Chris Balderrama
processor • Mar 12, 2025, 11:12 AM
Thank you!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Chris Balderrama
processor • Mar 12, 2025, 11:16 AM
@Stephanie K Test :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Ashlee Olsen
processor • Mar 12, 2025, 1:02 PM
@Stephanie D line 1 approved 1 line 2 approved .3 line 3 approved .2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Stephanie Davis
dealer or external • Mar 12, 2025, 1:09 PM
@Jules E Parts are approved to be ordered for line 1 and 2
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Jules Elmore
dealer or external • Mar 12, 2025, 4:52 PM
Waiting on response from FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Jules Elmore
dealer or external • Mar 13, 2025, 9:06 AM
@Stephanie D Parts on order PO#16797.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Jules Elmore
dealer or external • Mar 18, 2025, 10:37 AM
@Stephanie D The parts are here for this work order.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Chris Balderrama
processor • Mar 18, 2025, 11:54 AM
Emily Perkins System is working well :)
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/work order.pdf
Ashlee Olsen
processor • Mar 26, 2025, 12:31 PM
submitted C#2226990
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Mar 27, 2025, 5:15 PM
@Stephanie D FR feedback: 03/27/2025arbutler@forestriverinc.comHello, please attach a photo of the front of the door lock. Did the tech try to remove the cylinder and change that first? The change of the cylinder only should have corrected the issue.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Stephanie Davis
dealer or external • Mar 28, 2025, 8:59 AM
Yes, we replaced the cylinder.
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Mar 28, 2025, 11:19 AM
Hi Stephanie, do you have a picture of the front of the door lock available? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Mar 31, 2025, 3:03 PM
@Stephanie D Hi Stephanie, do you have a picture of the front of the door lock available? Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Mar 31, 2025, 3:04 PM
Picture of cylinder added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Mar 31, 2025, 5:07 PM
@Stephanie D FR feedback: 03/31/2025arbutler@forestriverinc.comHello, in the labor line your feedback was that the cylinder was replaced, did the complete door lock get replaced? Please also attach a photo of the cylinder numbers Thank you
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Apr 3, 2025, 11:09 AM
@Stephanie D Just a reminder for this one. I already uploaded a picture of the front door lock, just need the info for the second feedback. Thanks!
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Apr 6, 2025, 8:38 PM
Cylinder number photo added to FR
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Ashlee Olsen
processor • Apr 16, 2025, 11:19 AM
paid $463.07 4/15 check #2949969
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25128/COMPLETED WORK.pdf
Processed summary
25128
TRI 1202 • Ashlee • forest-river
Heat 24 • comments 20 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $463.07 4/15 check #2949969
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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